metro pcs Reviews and Complaints

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metro pcs Reviews

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  • metro pcs extremely poor customer service



    I have had metro for 4 yrs. and have never experianced any problems till I up graded to a samsung galaxy s4, as soon as i switched over I experianced dropped calls no service and the 4g only shows E. When I visited y llocal store i was told my phone wasnt up to date but when i showed them that it was they told me it wasnt thier problem. Then I called thier customer support line where I was laughed at after telling them about the trouble I have been experiancing. They reset my phone 4 times and even had me take the metro card out and then reinstall it. After thier "troubleshooting"... More...
    (Mobile Phones)
    khart's Picture   khart    1 Comments   Comments
  • credit card billing



    I signed up for auto pay using my visa card when I became a customer of Metro PCS 8 months ago. since that time, I have had my family plan service suspended every billing cycle because they cannot seemm to bill my credit card successfully. I have talked to customer service every month and have heard excuses from the card is not set up right to they are changing billing service (3 times). I have asked to speak with a supervisor numerous times without success. I am usually put on indefinate hold until they cut me off. This is certainly no way to run a business. It seems as though they are... More...
    (Mobile Phones)
  • MetroPCS Worst Store Customer Service



    This was a rip off!!!!! This Bronx New York location run by ANGEL NUNEZ, is completely unprofessional!! After paying for my phone to have a sim card installed, and not working after I left the store, I could NOT receive any help what so ever!!! He was rude, threatening and I had to file a complaint with consumer affairs! I have documentation emails that shows Angel's thug attitude and depicts his lack of respect to the customer. He should be fired for what how he ripped me off and how he responded to a person that just needed help, after paying a lot of money!!! More...
    (Mobile Phones)
    DavidQuezada's Picture   DavidQuezada    0 Comments   Comments
  • Metro Pcs phone equipment and customer service.



    This is the worst company ever. It is very diffficult to talk to a person over the phone who deals directly with the corporation and not the dealers. There are these two Metro PCS dealers on Miami Beach, owned by the same person. One is on 6693 Collins ave Miami Beach Fl 33141 and the other one is on 1876 79 St Causeway North Bay Villahe FL 33141. The one on Collins ave did not know how to fix my cell trouble shooting, so the customer, service Roberto told me to just get another phone because I had "warranty. He did not tell me that the dealer at the other store, on 79 st, did not... More...
    (Mobile Phones)
    zhiraldo's Picture   zhiraldo    0 Comments   Comments
  • BYOD to metro pcs



    Bought a phone off eBay, that is a T-mobile phone. Took to a Metro PCS store and had the sim card changed to there network. Now I have poor signal or no signal. My daughter has a Galaxy S2 from T-Mobile ( my old phone), she has 4G and 3 bars sitting next to me. Trying to call the store, and no answer. I even tried to buy a the same phone from them but, the sales guy said they discontinued that phone. So I asked for the S4, the guy jump to the stockroom and back in about 2 seconds said they we're out of the s4 and offered me the Mega. by the way I went to the same store and the S3 are... More...
    (Mobile Phones)
    TheOz's Picture   TheOz    1 Comments   Comments
  • customers sorry coolpad metro phone



    I hate metro. Bought a coolpad metro phone now I can't find a SIM card hows that for service I've looked everywhere than I was told to go to a corporate store. Uh where!!!!!! and than when I learn where ones at it's so far away and than they may not have it, they don't have a phone to order or call what a joke. I'm changing carriers and selling my phone for what I can get out of it hopefully something back. I will not recommend metro to no body. More...
    (Mobile Phones)
    eve1's Picture   eve1    0 Comments   Comments
  • The lack of customer service skills @ Metro PCS



    I'm writing to review the customer service issues I've received while dealing w/Metro PCS. They want you to pay your bill on-line (so you won't be chaged $2-3.00) if I'm paying on line and I get an error message, why is now my fault that there is a problem with the system? What makes matters worst is that the customer service people than began speaking to you as if your idiot and don't know how to make a payment. If we the customer are receiving an error message than the customer service dept. should be able to view that, not them tell me I'm wrong and... More...
    (Mobile Phones)
    prettyred's Picture   prettyred    0 Comments   Comments
  • Metro PCS send



    4G Lg Motion on sale & out of stock in stores & available if purchased online. It was only when the audio failed completely( including attempts the speaker & headset) one month later dis I discover their shady practice of Online purchases of which I am quite sure I was the only person victimized as part of a fluke accident. Prior to contacting Metro PCS customer complaint, I opened phone thinking perhaps the batter needed to be reset. However, I was flabbergasted to say the least when I notice the scratches around the area of the screws that were striped, the battery & paper... More...
    (Mobile Phones)
    exposingtheBS's Picture   exposingtheBS    0 Comments   Comments
  • Cloned Sales Calls



    I received a call from a sales company on my phone. My Metro number is on the Florida do not call list. I called the number and discovered it belonged to another Metro subscriber. That subscriber never made the call. Obviously a sales company is cloning Metro mobile numbers and making calls with those numbers. I guess it is their way of getting around the do not call list. When I called Metro PCS to tell them this they simply said ... it's not our problem. You need to report it to a law enforcement agency. I said what? A business is cloning your mobile numbers and using them to make... More...
    (Mobile Phones)
  • new window 8 phone



    I RECIEVED MY NEW WINDOW PHONE IN THE MAIL SUNDAY 12-8-13 WITH NO INTERNET CONNECTION. I CALLED MTRO CUSTOMER SERVICE LINE A TOTAL OF 4 TIMES INCLUDING SPEAK TO A SUPERVISOR. TODAY IS THURSDAY 12-12-13 AND I STILL HAVE NO INTERNET ON A WINDOW PHONE A PHONE THAT IS A MAJOR COMPUTER PHONE. I HAD TO PUT IN A TICKET AND STILL WAITING I MORE DAY TO CALL METRO FOR THE 5TH TIME TOMORROW AND SEE WHAT METRO SAYS. I JUST WANTED A REFUND OR BE ABLE TO GO TO THE MTRO STORE A TRADE THIS CRAP PHONE IN AND NO I HAVE TO WAIT. I CAN'T TO ANYTHING ON THIS PHONE BUT MAKE CALLS BUT YET THEY EXPECT ME TO... More...
    (Mobile Phones)
  • Metro PCS Locked out of my account



    My boyfriend and I purchased 2 phones from Metro PCS (in my name) and then added another line about a month later. We broke up and I called the Metro PCS 1800 number to change my security pin so he could not shut my phone off on me.They changed it with no problem but did not tell me that I could have a high security password or pin to keep him from making any changes to the account. Wouldn't you know not even 24 hours after I changed my pin, my phone was cut off. When I called a store the woman told me to call the 1800 number and they could take care of it. I called them 4 times and... More...
    (Mobile Phones)
    Tracilynn1980's Picture   Tracilynn1980    1 Comments   Comments
  • Customer Service



    Extremely BAD CUSTOMER SERVICE. 4 lines for $100.00. Only with new service. If you are an existing customer, you HAVE to change your number and make sure that you change on your billing date or you will be prorated to the max. MY SERVICE WAS CUT OFF WITHIN 18 HOURS AND I OWNED $52.00 ONE DAY AND THE NEXT DAY WAS $60 PLUS. PLUS PAYING OVER $120. CAN'T TALK TO HOME OFFICE UNTIL YOU PAY THE BILL. FINANCED PHONES SO I CAN'T RETURN THEM. More...
    (Mobile Phones)
    unhappyinfl43's Picture   unhappyinfl43    0 Comments   Comments
  • 2166025



    the ticket subject i put is the ticket number i got from metro customer service agent. The issue we have (me and my family) we are using three lines. we have a problem with the billing system they are handling. we pay the bill via our bank website on 10/27/13. after a week 11/2/13 service disconnected because of "unpaid bill" i checked with my bank and they told me the check is clear it is already paid. i talk to the Metropcs manager in the store explain to him. He said this is the problem they are having all over the nation and he said no one knows what is going on and they... More...
    (Credit Cards, Finance, Banks)
  • Phone will not charge



    My fiance bought this phone in mid February, and about 3 months ago, he started having issues with it not charging. We purchased a new battery, and that didn't help. We have switched chargers, and this has not worked, either. I contacted Samsung, directly and told customer service about the issue, and after numerous attempts to get this person to understand what was going on, he continually told us the steps to do a factory restore on the phone. I had also gone into Metro PCS and asked the guy working there about the issues with the phone, and he told me that the company had a recall... More...
    (Mobile Phones)
    gothylox's Picture   gothylox    0 Comments   Comments
  • BYOD does not work on all devices



    I had 3 Sprint HTC one's I just purchased and GSM unlocked them to be used on any GSM carrier. I saw the BYOD offer from MetroPCS and I would save me $156/mo by leaving Sprint. I did the qualifications via the MetroPCS.com to verify if the phone was compatible with the network and even better my phone was even the flagship on the picture for this campaign. Everything went well for the buying process to purchase the SIM cards on line and they came really fast. I was able to register all of my phones with MetroPCS and they are all on the network so, now I am saying to myself this is... More...
    (Mobile Phones)
  • No internet



    I have had phone service for a few year's with metropcs . My services was adequate until 10/23/13 . I phoned 5 time's yesterday each time I was hung up on .I was very shocked . I was even hung up on when I requested a supervisor . needless to say I never spoke to one . My internet is still working correctly . I'm paying for a service that is not working very well . After I called the last time my services has not improved . Amy assistance is welcomed . coolpad McKinney, Texas More...
    (Mobile Phones)
    vmontgomery's Picture   vmontgomery    0 Comments   Comments
  • Sales Representative



    The worst Sales Representative I have encountered. They don't know anything specially the branch at 1667 E 6th Street, Beaumont CA 92223. They don't know about cell phones they are selling, specially the lady by the name of Claudia. She should not working there or else a lot of customer will have a heart attack. Please if you have know knowledge about cell phones, don't work there. Just quit. You really sucks and affects the credibility of Metro PCS More...
    (Mobile Phones)
    Ambrosia1981's Picture   Ambrosia1981    0 Comments   Comments
  • Holding my money



    I have been a customer of metro PCs for years, I never really had any issues, until know. My attempted 5 times to make my monthly payment online, due to a conflicting address, my payment was rejected. I then proceeded to go to the store and make my payment. the following day I noticed 300.00 gone from my checking account, After calling my bank, they told me metro PCS had 5 authorizations to hold my money. Even though they declined and I made my payment at the store. I am a single mom and cannot affords to wait 11 days for my bank to release those funds. My bank told me they can release it... More...
    (Mobile Phones)
    Donettea's Picture   Donettea    0 Comments   Comments
  • metro pcs broke my phone and refuses to repair or replace it!



    On 9/7/13 I went to metro pcs at 989 Bedford ave in brooklyn, NY to switch my service from T-mobile to Metro pcs. I was told to call 611 on my phone to get my account number and pin code to switch over my service. An employee by the name Brain Frankel put a metro pcs sim card in my phone(Samsung S3) that didn't fit because it took him over 5 minutes to try to pry it out my phone, and he used a pen to do so. He told me he would call me to let me know when some new sim cards come into the store. I went home and could not make a phone call, my phone said no sim card. My sim card port... More...
    (Mobile Phones)
    pattt's Picture   pattt    0 Comments   Comments
  • Metro Pcs Sucks Ass!!!



    Metro sucks ass, every night if you have 4g it keeps shutting down, and if your on the phone it just makes this loud noise and cuts you off then you can't call out or receive any calls for about 2-3hrs... but have the nerve to text me on the 10th of the month that my bill for the 21st is due. I have been with Metro since it started, and really its a waste of time cause you don't get anything no upgrades or anything but just headache and them just cutting you off. But call them and ask for help or a question they keep fighting you cause they can't hear you right when you give... More...
    (Mobile Phones)
    mish1228's Picture   mish1228    0 Comments   Comments
  • you suck



    As far as I'm concerned Metro owes me a new phone! I have been so frustrated with this manure service I slammed my phone and broke it and it's not the first time! Not the phones fault just crappy service! You people are losers and need to step it up! get off your butts and do what you're paid to do! Why does it take 3 to 4 days to get some texts or pics. though! just keeps saying sending and sending and sending. I have been a long time customer and you finally did it I'M LEAVING! More...
    (Mobile Phones)
  • poop



    If you have patience this is the right choice for you. if it's ok to take 3 or 4 days to relay a pic or a message, you're with the right company. As far as I'm concerned they owe me a new phone! I have been so frustrated with this manure service I slammed my phone and broke it! Not the phones fault just crappy service! You people are losers and need to step it up! get off your butts and do what you're paid to do! More...
    (Mobile Phones)
    mcbain8001's Picture   mcbain8001    0 Comments   Comments
  • Poor customer service and cheap defective phones.



    I had heard so many good things about metro pcs through their commercials only to find out they tell lies! True they do offer inexpensive phones but you know how the saying goes...you get what you pay for! I think the phones just hold up for the 30 days so you can't get a free replacement one after that you have to pay for a replacement one. I also find it to be a laughable coincidence that me and two of my friends got phones through them and we all had the same problems with our phones even though all three were different ones. Took my phone in to the nearest metro pcs store on... More...
    (Mobile Phones)
    SweetFace's Picture   SweetFace    0 Comments   Comments
  • Metro pcs will lie to you



    I am 16 years old and I just got grounded because my metro pcs brick refused phone calls from my father, cousin, and any other living person who tried to contact me for four hours straight. You may have heard negative reviews but this is a true horror story. If you go to their stores they will lie to your face. They will not tell you they have defective phones. They will not tell you that their phones will shut themselves off and/or not take calls. They will not tell you that at any moment your phone may lose the ability to take a charge from your android or USB cable. My brother and I have... More...
    (Mobile Phones)
  • Unbelievable



    I tried to buy 2 smartphones today from MetroPCS and in processing the requests online it said my financial institution rejected the request. I called customer service for assistance and ultimately we got my financial institution on a 3 way call, per Bank of America no request was ever recieved from PCS and that they would not of denied the request. The customer service representative kept telling me there was nothing that could be done since thier system said it was rejected. Funny thing is I have perfect credit, earn over 200k per year with less than 1k of credit card debt and anything... More...
    (Mobile Phones)
    jamesczerniak's Picture   jamesczerniak    1 Comments   Comments
  • MetroPCS-dead-zone-phone



    Hello : I recorded the conversations I had with the inept MetroPCS customer service representatives this morning. I was amazed at their intrusive questions. They tried to force me to give out personal information that I've never been asked for, during all the years I've been a customer. I gave the "Code Blue", then the second code. None of them had any idea what I was talking about. Twice within 3 days, the MetroPCS signal has disappeared from my phone. Last night, I was outside, in the dark, walking up and down the road, trying to get a signal so I could... More...
    (Mobile Phones)
  • Long-time MetroPCS customer, switching providers



    Hello : I recorded the conversations I had with the inept MetroPCS ustomer service representatives this morning. I was amazed at their intrusive questions. They tried to force me to give out personal information that I've never been asked for, during all the years I've been a customer. I gave the "Code Blue", then the second code. None of them had any idea what I was talking about. Twice within 3 days, the MetroPCS signal has disappeared from my phone. Last night, I was outside, in the dark, walking up and down the road, trying to get a signal so I could call in... More...
    (Mobile Phones)
  • Phone payment



    Hi my name is Anniqua and I am writing this complaint to Metropcs! It really pissed me off with the fact that I had paid my phone bill the day it was due and Metropcs decides that they are going to shut off my phone the next day around 2:30 pm-3:00 pm! What I don't understand is that they sent me a message right after I payed it saying thanks for your payment on so and so! This is really stupid and pisses me the heck off! Metropcs needs to fix their computer system or really do something about this!!!!! More...
    (Mobile Phones)
    Anniqua1's Picture   Anniqua1    0 Comments   Comments
  • Customer service



    Talking to a computer Is bad quality support the company is cutting spendings and giving bad customer service, no wonder that help to sell the companyYou need live suport and people with nice voice and NICe attitude The Phone service customer service need lots of Inprovemant Boss! Some Issues can not be solve by a computer they do not think! More...
    (Advertising)
  • Metro PCS: 800 Franklin St. SE Grand Rapids, MI 49507



    On May 9, 2013, I went into a metroPCS store: 800 Franklin St. Se. Grand Rapids, MI 49507, to have my wireless phone, and iPhone 4S, changed over from my dads' to my own account and services. For $80.00, Robert and Kassandra changed the sim card in my phone and put me under a wireless company called Net10: Their $50.00 a month unliminted wireless phone, text and internet service... plan. First problem, no 4G, or internet unless I was home. Second, when I went back into this SAME store to pay my bill (on June 6,2013), Kassandra (Robert wasn't there and wouldn't be for 2 more... More...
    (Shopping, Chain Stores)
    Tamara23's Picture   Tamara23    1 Comments   Comments
  • refund



    my name is christina and for 2 weeks i have been waiting to get my refund of $53. i made a payment and metro did an automatic withdrawl about an hour later. i called and was told it would take 7-10 days for my refund (this was may 19) i then called wednesday june 5th and was told it would be in friday june 7. of course it's not there, i called three times and GOT DISCONNECTED while being transferred to the bill matrix of whatever the hell it's called. i called back today and of coure bill matrix is CLOSED. i work 2 jobs and do not have patientce to dick around with people taking... More...
    (Mobile Phones)
  • not getting my rufund



    my name is christina saccente and for 2 weeks i have been waiting to get my refund of $53. i made a payment and metro did an automatic withdrawl about an hour later. i called and was told it would take 7-10 days for my refund (this was may 19) i then called wednesday june 5th and was told it would be in friday june 7. of course it's not there, i called three times and GOT DISCONNECTED while being transferred to the bill matrix of whatever the hell it's called. i called back today and of coure bill matrix is CLOSED. i work 2 jobs and do not have patientce to dick around with people... More...
    (Mobile Phones)
    crispee1974's Picture   crispee1974    0 Comments   Comments
  • 2 warranty phones within a month



    Bought phone on Babcock St Palm bay fl. Had to return phone for a warranty phone, I was told 4-5 business days. Called 10 ten days late only to be told they were not doing warranty phones anymore asked why I was not called, no one had an answer. Went to 2nd store on palm bay -publix plaza. I called them 1 wk later, again no phone call. Warranty phone had to be returned because it would not connect to towers. Manager tried also agreed to order another phone. Took my 1st phone home to print pictures, just bought wifi printer, only to find my memory card was missing. When I called store... More...
    (Mobile Phones)
    darcyt's Picture   darcyt    0 Comments   Comments

metro pcs Reviews By Product

 

metro pcs Comments


steve1965 says: (3 months ago)
 0
I'm a 5 -yr customer for metro.I liked the first 4yrs.and 9- months. Now I seriously hate metro. They've put me through hell the past 3months. Been paying by phone with credit card and it wit was awesome till December 2013...I usually call 611 give the info and in 5minutes done, not this past December I called and automated voice said card invalid!I then called to get an agent, same thing invalid card.I figured something was wrong and tried later twice.I was told by agent to call master card, I did and was told I had sufficient funds and metro pcs charged me 3Times for service fees$3 -a pop.So metro said my card was invalid but took money from it, how if it was supposedly invalid. Now master card also charged me for several balance inquiries.I spent 7 hours on the phone for nothing,I then had to pay a cab driver $45 for a trip to the nearest metro store 12 -miles away,I'm disabled and can't drive but if I didn't go I'd have no phone at all. Now, January I get the same run around but 4 1/2 hours later billing finally approved the card.Now its February and now my card was declined yet again, I call master card and they charged fees again on a card they said is invalid.look at all the time and effort it took just to pay a phone bill. The cab ride cost me one weeks worth of food money so I had to without. If they don't get it together I'll have to drop them and do without a phone till I find a new provider.I was once a happy metro customer,I even talked several of my friends into switching to metro pcs, one of them is having the same problem. I'm going to blog this every chance I get, I want everyone to know metro went downhill, they wasted my time,money I really needed and frustration beyond human capacity...sad.



jay1bran2 says: (3 months ago)
 0
I switched to metro pcs because they had a promo for $50 if you switch to their service. That was 6 mos. Ago. Iv'e had a problem with metro every mo that never gets resolved. Iv'e had solicitors call from every state in the country because metro sold my number to them. On top of it, i still have yet to receive the $50 i was supposed to get in 8-10 wks for changing to metro. I have several family members who also have metro, and they too have many complaints. DO NOT USE METRO PCS NO MATTER HOW MUCH THEY SAY THEY WILL PAY YOU TO SWITCH!C



bootsie501 says: (8 months ago)
 0
So i was texting my friend, and out of nowhere my phone froze. So as usual i restarted it and for the like third time it came back on with no reception im so fucking angry towards metro peice of shit because this is like my whole fucking time with this supposed 4g phone that was like $120 like what the fuck?! This happened a few hours ago and i dont know jow long its going to last because i usually have reception and ive pretty much done everything i can to get it to work(pretty much turning it off and on like 20 times) and it still wont work, the last tine this happened a week ago it laseted for about ten hours, i am so displeast and angry toward the METRO PEICE OF SHIT company and will be swithching mine and my whole familys plan as soon as were abe so as of now tell me what the fucl is up with my phone



fuckmetropcs says: (11 months ago)
 0
Im from bakersfield ca and the signal is shit fix it cause ur fine business will never be for lang thats y us buyers call u metro peace of shit ur survive is bad ur phones network ur workers up ur game cause ur just scamers the signal is so fucked u cant aacall or get on network thats not business its a scandal and us costumers we buy ur shity network cause it cheaper but we didnt know ud screw us over and be bitches so fix ur signal cause this shits wack and if yall dont ull pay bigtime ull never have not one penny after ll them mother fuckers sew u guys so fuck u metro ur a peace of shit ....



lima says: (1 year ago)
 0
THe service of Metro PCS or Metro piece of ,,,,,,,, is the worst starting from the Regional Manager. I returned my phone in 2 days I caan't get my money because I went over the 60 minutes (4 minutes) Metro can't provide me with a report, if I add the phone calls I come up with 41 minutes and 6 seconds. Metro is screwing people



dawngard5 says: (1 year ago)
 0
i have their coolpad, i have 4g all signal bars but it took 45 minutes to pull up 1 google serch, on top of that, most of the time text messages wont send, the keyboard only works 2% of the time, 80% of the time i call it hangs up all by its self..."call in progress.. call ended" WTF. my 3g sprint phone, no signal, loads better than this peice of s***.



elisenoel1989 says: (1 year ago)
 +1
PLEASE READ AND LIKE/SHARE to spread the word IMPORTANT INFO

PLEASE DO NOT USE METROPCS..
It is a JOKE and more hassle then its worth.
Please if you are looking to start service or you are a Metropcs customer DO NOT USE METRO PCS I will explain why.. After being a loyal customer for 12 months I began noticing that my bill would become due 2-3 weeks after paying the $50 for a month. I then signed up for ewallet and paid thru my bank so I could get a receipt with the date I paid my bill. When you get a no contract phone the whole reason being so you dont have a specific due date every month and instead you pay monthly when you can and if you can't pay the bill you just dont have a phone until you pay. Well a little over 2 weeks after paying for my service I got a text saying please pay $50 or your service will shut off. I called and went thru 3 representatives, 2 hang ups, and waiting on hold for 45 minutes when I finally got thru to a supervisor Jose. When I explained my story to Jose he rudely told me that if I read the terms and conditions it states when you start your service you get a due date and even if you wait to pay the bill a day before your due date ON YOUR DUE DATE SERVICE WILL BE SHUT OFF AND YOU HAVE TO PAY A WHOLE MONTH AGAIN and there is nothing they can do about me being screwed out of a whole months service. This to me is basically stealing from my family and I considering if I pay for a months service I should be entitled to a whole month (30-31 days). What is the point of having a no contract phone if you still have a due date and if you pay, no matter what day your service will be shut off on that due date. I have had both Boost Mobile and Virgin Mobile and I have never heard of this policy in my life before. I am trying to warn off anyone that is looking for a new phone service Customer service reps hang up on you, will laugh at you before being very rude and disrespectful, and they will basically STEAL from you (I do call it stealing because they take your money and tell you its for a month but you only get 2-3 weeks service) and then you can't even contact the corporate office to file a complaint. The only person you can complain to is the supervisor and good luck with that. Please take this advice and choose another company. I have a $210 phone and will no longer pay for metropcs service..instead I will throw the phone away and wash my hands clean of this dirty company before I ever go thru them again. Thanks for listening and please like/share this to spread the word about this company as I just want others to know before they join.



cherry says: (1 year ago)
 -1
I like metro pcs :) they dont take your money away like Cingular that now its Att they ripted me off with 1,500



angelperez says: (2 years ago)
 +1
I guess I'm joining the club! Metro pcs is garbage. I am convinced that they are selling defective devices and they know it. I just bought the stupid LG Connect and the thing is driving me nuts!!!! At the store it works very fast, but at home: it will not connect to my network, drops calls, losses the signal, won't go on line, and the screen goes black during calls and it won't come back no matter what I do. I went back to the store the next day, to return it, but they told me that I was stuck with it; because I already had service with them. I even asked for a trade on one of lower price, me taking the loss, but they were concerned only about their "bottom line", not my satisfaction. I decided to call LG, and I think LG is part of the scam, because they know about these problems. What they offer was, to send the phone to them and if they cannot fix it, they will replace it with a refurbished one. My question is: Why should I accept a refurbished replacement, when I just bought the phone at full price? We need to get together and bring a class action suit against Metro pcs and LG. Maybe they conduct business that way in Korea, but in America consumers are supposed to have certain protections from crooks like these.



OZZIEHYPE says: (2 years ago)
 0
To Metro Pcs, On April 25th, 2012 I went to inquire about purchasing a new phone at the Metro PCS store at 86-24 Rockaway Beach Blvd FAR ROCKAWAY QUEENS. I expressed my interest in a phone that has a built in router because where I work in Queens there is no internet service. I was told that the LG CONNECT 4G phone that I bought had a built in router. I went to work on April 28th all happy to show off my new phone to my co-workers & to my embarrassment, when I went to view a video on YouTube, no internet service. My co-workers who have AT&T,Verizon & Sprint have no problem getting internet with their Iphones. I could have bought a cheaper phone from your company instead of the most expensive one ($400). I expressed to the salesperson & store manager that I wanted a phone with a built in router & they assured me this phone had it. When I called Metro PCS about my phone not connecting to the internet in certain areas, the representative that I spoke to told me that the phone I purchased didn't have a built in router & that they were sorry. I then went back to the store & spoke to the manager about the wrong information that was told to me by them at this store & wanted to know what can be done to rectify this situation. Because of the 7 day or 60 minutes of talk time usage, whichever came first, the sales associate informed me that I couldn't get my money back because I used the phone for more than 60 minutes. The purpose of this letter is to inform the consumer not to buy this expensive phone the LG connect 4G. It's a waste of money! Now I am stuck with a phone that I can't even use where there is no internet service (Wifi). Just buy the cheapest phone from Metro PCS & just take advantage of their unlimited talk & text plan. I cancelled my Sprint account for nothing. Thanks for nothing METROPCS!!! FROM OZZIE



amigopcs says: (2 years ago)
 -1
hello people from america,i work for metropcs but i will be anonymous to protect myself.look,i will give you some advise to avoid issues with your service,and i used to work for boost mobile as well.1st feel lucky because nobody in the earth get a fkn cel phone for freaking 70dollars a month unlimited web access ok?only u americans do.2nd when u call if u want good service u should at least know ur freaking password to access ur account,why u dont even know that?dont be lazy and go to the store,there are a lot of stolen phones that some people are buying so before u activate a nice android phone u bought from 'a friend' call the company first or go to the store to make sure u can activated.we have a million calls a day with that and is not our problem.i get paid a little wage and i ll tell u later why but i like my job and helping you everyday,i have the best disposition to help you fix ur cel phone problem,but at least know that the person helping u wants u to fix ur problem and hear u r happy.all cell phone companies have the same terms and conditions,read them and learn about ur agreement when u activate a phoen,that way u wont be having a bad time with ur company,whichever that is,the ones who answers the phones to help u have families just like u and beleive me,i wish i was making the freaking minimum federal wage per hour...i ll be back later with more help,in the meantime,take the battery out of ur phone for 5 minutes,and also delete things u dont need in ur phone,they overwhelm the memory and makes the phone slow...namaste...



lroberts10 says: (2 years ago)
 0
2 more years I would have been with MetroPcs a decade. It is a shame that they use cheap prices as an excuse for terrible customer service. The only reason MetroPcs is even still in business is due to the fact that they have no real competition. How long will that last, with advances in technology occuring so rapidly it will not be very long. Thomas C. Keys and Roger D. Linquist can either start taking customer complaints seriously or there will be many more loyal customers like myself taking my business elsewhere. I am tired of busted phones and even more fed up with customer service.



lam101169 says: (2 years ago)
 0
WORST service in the history of cell carriers...If there is a worse service, I pity the poor bastards!! I bought a Samsung Admire; a decent enough, basic smart phone. I might as well have a tin can attached to a string, with the level of service I receive. Living in Warwick, RI, the largest city in the state, you'd think I'd get a hint of service. If I'm lucky, I have one bar at my residence. Basically, the only thing I can do, reliably, is texting. When i attempt to have a phone conversation of say, an hour's length, i have an average of 5 dropped calls. It's horrendous!! I pay $50 a month for service, which is wonderful, but what the hell good is it if I can't use the damned phone 95% of the time!!! Don't get me started about trying to get online, or attempting to go on Facebook. This service is not worth $10 a month, let alone $50! It's a joke, and don't even try to get customer service on the phone! I'm pretty sure they're aware of the abysmal service they provide, and this is the reason you can't even call and bitch about it. Keep it up, with the lousy, unreliable service, and you"ll lose all of your customers. I pray that happens. It's what Metro PCS deserves.



ihatestupidpeople says: (3 years ago)
 0
i love metro pcs, they dont take my money away, one flat fee, really, no joke.. sorry but att ripped me off $1750, yeah the service isnt great, but it works for what i pay



helenedwards says: (3 years ago)
 0
Echo Christina above. Got the Kyocera Neo 8/24/11 and I can't even hear what the recorded message is saying so that I can go through the activation steps. It's as if this company just decided to be an outright fraudulent enterprise. Really amazing. If our government really wanted to provide a service, they'd shut these guys down.



godlove says: (3 years ago)
 0
frustrated and disappointed
This company is the worst out of all of those whom I had been with in the past. I Order a phone on line since last week august 9, today is the 18, of august still has not yet received my phone customer service is the worst people to work with they are a joke. I was told to call one of the head quarters in the Bronx the person only speaks Spanish so that was not help. Do not go to this company you will just be disappointed with tier service and professionalism. No training what so ever.



bohka says: (3 years ago)
 0
Well first of all metro works great. All you high maintenance assholes that have to have the best need to shut the hell up already. I have never ever had any problems with metro. Their customer service is great and they always help when you need it. Maybe its where you people live that are the assholes and never help you :)



Sasha87 says: (3 years ago)
 0
I went to MetroPCS's main corporate store in Jamaica, Queens to buy a phone. First of all i had to wait 2hrs to talk to a representative...When it was my turn finally; the Rep. Brandi was extremely rude and had no knowledge about service or phones what so ever. she wont answer my questions and would assume that since i am MetroPCS customer i should already know everthing about it...WOW..MetroPCS need to train its employees' basic rules of customer service and about its own products. The phone i bought is defected now i have no clue how can i get it exchanged. :(((



ladieismad says: (3 years ago)
 0
I am a metropcs customer and I am so angry with the fact that the metropcs supervisor told me to upgrade my phone to 2.2 upgrade for my hauwei ascend i just bout the phone and now i have to pay for a brand new phone which is 40 dollers becuase i have insurance. and when i tryed to just tranfer back to my old phone they said that its 10 dollers and the insurance on my phone will no longer be there and to repay for insurance will be 45 dollars. This is wrong and should never be an option for metropcs's mistake I am very disatisfied with this and now i have no phone and i still have service cause i recently paid my bill. Horrible customer satisfaction!!!



shiralsh says: (3 years ago)
 0
:(( I just went to buy a charger, so so expensive!!!
Also they saw that my phone wasn't working, and did nothing to fix it!! didn't give me a new phone, just expected me to pay more money!!!!
it doesn't worth it-the manager in the store was so mean to me!! and didn't try to help!! Is there any justice left in this world? Or will companies will try to get your money anyway they can...
I feel sorry for us- small people who are being taking advantage of.
I wish someone could do something about it!



worstService says: (4 years ago)
 0
MetroPCS is the worst service ever. This is the worst experience and the worst decision ever made to switch to MetroPCS. I was fine with T-mobile. Customer service at metropcs sucks.....you pay foa a service and you don't get any. ................



chino20 says: (4 years ago)
 0
how do i reset my metro pcs phone



MetroHater says: (4 years ago)
 0
Worst cell phone service out there! A few of you said it is good as long as you don't travel. I traveled 5 feet and the call would drop. Even one of there own customer service reps (who actually spoke english)told me that I was smart to use my own phone whic i had converted over to metro, because all of the phones they sell are crap! That statement came from there own rep. I have sent many txt messages that never made it to the phone i was sending it to. Many times when i tried to place a call, I got a message saying "welcome to Sprint" So for all of you that think they have there own network think again because they don't. Run from this company. There customer service is crap, there phones are crap, and anyone who gives a good review is just a company employee.



hollyjacksonluvurmom says: (5 years ago)
 0
i went to the metro pc place in leesburg florida at the mall and the sales man aka jason was very rude and would ignore me and my friend....when i asked him for assistance he continued to talk on his cellular phone and once i said something again he yelled "obviously your not here to pay a bill" i was apauled...and as he laughed in our faces my friend and i decided to take our buisness elsewhere because we were discusted with his service and attitude towards customers in need of assistance!!! he needs to be fired i will never ever even consider going to any metro pc place ever again!!! i repeat he needs to be fired immediately...good day sir


-annoymous



topdocdog says: (6 years ago)
 0
In my home town we didn't have a METROPCS Store but we did have good signal, so I drove 80 miles to buy a phone. The first thing I noticed was that their customer service was almost non existent. Most of the employees could not speak English. I hand one 611 call answered in Spanish. I happen to speak Spanish so I asked her why she was answering the phone in Spanish, she told me it was a Mexican company?! I told her that as long as she was doing business in the US she should attempt to answer in English, she promptly hung up on me.

I helped a friend open a Pak and Mail store in a local shopping center and we had ample room to have a METROPCS storefront. We called the Corporate number in San Francisco a total number of 28 times with absolutely no response over a period of 30 days. Now 9 months later a new METROPCS Store opened in my town. I went in to see who was running it, guess what, all Hispanic. I have dropped my METROPCS in favor of ATT, at least they have customer service, and don't discriminate against gringos.




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