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metro pcs Reviews

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  • False advertising and misrepresentation



    I purchased the current promotion of 2 free phones (lg k20 plus) when you switch that i was told came with or included phone cases for each so i ended up getting $50 plans which would be $80 a month i also purchased 2 gel screen protectors in total i paid $174.44 i wasnt given the long white receipt only the yellow start of service request paper it wasn't until i got home that i realized that was way to much so i went back to store and got a re printed recepit and seen that i was actually charged for the cases @ $19.95 each when i asked why i was charged for them if they came with the... More...
    (Advertising)
  • Waste of time



    First phone from them had a busted SIM card port, which unsurprisingly stopped working after two months. Bought another one, which stopped working that following night; it just suddenly shut off (full battery, not plugged into anything, etc) out of nowhere. Wouldn't turn back on at all. I took the battery out and put it back in and it still didn't work. I took it back and they couldn't get it to work either, so they have a me a new one, which also went ballistic as soon as a droplet of water touched the screen. The screen was navigating rapidly on its own, shaking like crazy,... More...
    (Mobile Phones)
    madeforreview's Picture   madeforreview    0 Comments   Comments
  • Metro PCS' Horrible Customer Service



    I would like to bring to your attention the horrible and unprofessional customer service that I received at your %u201Ccorporate store%u201D located within the Cheltenham Mall in Wyncote, Montgomery County, Pennsylvania. On 7/12/2017, I made a claim with your wireless insurance affiliate, Asurion, for my lost/stolen LG K7 cell phone. I was overjoyed on 7/13/2017 when the replacement arrived, however, that joy was short lived when I discovered that the replacement didn%u2019t work. As caregiver for an infirmed 82 year old senior citizen, it is essential that I have a phone at all times.... More...
    (Mobile Phones)
    georgemyers's Picture   georgemyers    1 Comments   Comments
  • Broken phone replaced 4 times



    I bought an LG 7 in February brand new the phone didn't work so I replaced it with an HTC that didn't work so I replaced it for an LG 7 again and the phone works fine for about a month-and-a-half I brought it back to the store and Battle Ground the girl did something to it and I ended up losing the clock and the temperature I brought it back because it kept saying homepage is shut off I replace the phone and got a new one on July 3rd the phone has not worked it will not let me take calls accept calls text message and it will let not let me get on the internet so the phone is broke... More...
    (Mobile Phones)
  • This is the worst business on planet Earth.



    I'm sick of call dropping. No service no we're. And can't call from phone app to get anyone phone. And they way I keep getting hidden fees on a prepaid line. This phone company need to go out of business. They have the worst service ever. I mean who is running a business in such pack of everything they has to offer. My Ten yr old child can run a business better than you. Please fire CEO, please find better ways to satisfy a paying customer. They main priority is getting paid Metro don't care for there business they service the community with. They just need a quick buck... More...
    (Repair Services)
    SheenaD30's Picture   SheenaD30    0 Comments   Comments
  • Horrible customer service/ theft



    Every time I go in this location, I'm disappointed. Today as I paid my bill, I purchased a new otter box case... I noticed the employee(delvin) placed some of my money in the register and left 15.00 to the side. I then asked for a receipt , after leaving the store I noticed I was only charged for my phone bill. This is the second time at the same locations this has happened to me. The first time was by another employee. Is this something employees are trained to do? I worked five years in management. And this is theft of property. Not only that, the employees here are RUDE and... More...
    (Mobile Phones)
    Ksmith4391's Picture   Ksmith4391    0 Comments   Comments
  • LGK20 PHONE



    I got this phone 3 days ago, I did a upgrade from my phone lg10 to the LG20. the sales guy said I qualified for a discount on the phone, he charged me 169.99 for the phone. he told me all the accessories were included in this price. he transferred all my contact info to my new phone but all my pics were deleted. I looked for them and I cant find them on the new or old phone. he also charged me 64.99 for the accessories and another 19.99 for the screen protector. he charged me total 224.00 when the total should be 169.99 like he said it included everything!!! the receipt states otherwise. I... More...
    (Mobile Phones)
  • Very unhappy Metro pcs customer!



    It had been a while since I had to use my metro pcs password so I took my valid ID to the store nearest to me which was 3465 W Walnut Street #109 Garland Tx 75042 to get my password. The young lady behind the counter looked as though I was disturbing or bothering her and had the nerve to ask me well what do you think it is? I told her if I knew I would'nt be here and she told me my number is in high security and I would have to take my ID to a corporate store to get my password. Not at all happy about the run around or poor service I received. More...
    (Mobile Phones)
    GregCDallas's Picture   GregCDallas    0 Comments   Comments
  • Unsatisfied/disappointed Customer



    To whom it may concern, As a dedicated Metro PCS customer for the past year, I%u2019m extremely disappointed with the way I was treated as the owner of a business with several cell phones from Metro. My phone is under warrantee and stopped working. This is a phone that I depend to keep business running and when I went to the store to see if they can assist me, the clerk Michelle inspected the phone to see if it was abused or wet. She told me that the phone was defected and she will submit a request to have it replace. I requested a loaner and she started to laugh out loud! I asked her... More...
    (Mobile Phones)
    sanchear's Picture   sanchear    0 Comments   Comments
  • PCS



    I'm really really unsatisfied with the quality of signal from Metro pcs. Since switching to their service this time last year, I suffered through at first, until I bought a new Coolpad phone this year and realized that not only does the phone suck -keyboard has a Super sluggish response, screen is NOT touch "sensitive", etc - but the Signal sucks MORE. What God is paying for more data, when the signal drops in and out... SLOWLY... making me wait and WAIT just for a page to load? Worse, even typing OFFLINE legs when the signal is being slow! I'm definitely changing... More...
    (Mobile Phones)
    LpJg's Picture   LpJg    0 Comments   Comments
  • METRO PCS STORE



    I purchase phone on 5/17/17 i was told it had the same features as my previous phone which was a lie I did not like the phone and returned to store on 5/23/17 the phone was only used a few times and still had seal I only wanted to exchange the phone and go back to the previous phone the store clerk was rude and refused to exchange or refund the phone asked for manager and she also refused explained I was a diabetic and had poor eye sight and could not enlarge the keyboard like my other phone they still refused to help and then when I got upset and told them the customer is always right the... More...
    (Mobile Phones)
    HelenC1367's Picture   HelenC1367    0 Comments   Comments
  • Technical problems



    So I called to change my metro PCs phone number and every since I did that my phone completely stopped working keep saying emergency calls only this been going on this whole month they told me they will cover my bill so I called today to see what was going on with my account they told me they can give me $10 credit I feel like thats some bull shit and they still haven't figured out what's wrong with my phone so fuck METRO PCS I'm done with them everybody can fucking go to he'll!!!!!!!!!!!!!!!!!! More...
    (Mobile Phones)
    Colawest25's Picture   Colawest25    0 Comments   Comments
  • service sucks



    I had been a long time customer of Sprint for many years but my bills were just extremely high about $235 per month for two lines. I seen all a lot of commercials and people raving about how good metro was. I switched back in March 2017 today is April 21st 2017 and I can tell you honestly I regret every moment of my switch. Phone is crappy people are constantly telling me that cant hear me. The service it self SUCKS while at work I cant even use my phone keep saying emergency calls only, try to access internet constantly telling me page is not available. While I did enjoy paying on $80 for... More...
    (Mobile Phones)
    johnsonj's Picture   johnsonj    0 Comments   Comments
  • Old phone not returned



    On March 23rd, 2017 I upgraded to a new phone for my wife IMEI #354606086538135 tel. # 818-919-5962 at Supreme Mobile Group 8424 Sunland Blvd.Sun Valley,Ca. 91352. The saleman (Gus) did transfer my contact info from my old phone to my new phone a Samsung ON 5 but he failed to return my old phone nor any new packaging from the new phone. I went the next day and he claimed he did not have my old phone. I had many pictures stored in my old phone and now they are gone. In all my excitement, I did not remember to ask for my old phone at the time of purchase. I feel like the salesperson is... More...
    (Mobile Phones)
    billjelliffe's Picture   billjelliffe    0 Comments   Comments
  • 8925 Frankford Ave Philadelphia PA / filing a serious complaint



    My name is sharina Smallwood my metro number is 2673511881 my password is 01/15/1986 I was convinced by an Asian guy that works at metro store at 8925 Frankford Ave in Philadelphia PA to upgraded my phone. Around the begining of March 2017 ...He was very go sales man and persuade me to upgrade and told me that I will receive a 65.00 mail in rebated and it would be 4 weeks and the rebates is going to come on a Visa debit card . And told me I didn't have to submit anything that the store submit the mail n rebate form for there customers ...I called the mail in rebate center on 4/11/2017... More...
    (Advertising)
    Smartin30's Picture   Smartin30    0 Comments   Comments
  • 5yr costumer very unhappy



    Hi my name is TAMEKIA TERRELL and I'm writing u guys to let u know how unhappy I am with my service, I've been a metro pcs costumer for 5yrs + and the one time I need help you guys can't help me😢 I feel cheated, wronged and rob.. I never asked for help and I'm a single parent taking care of a disabled child with no help... but, why should u guys care, all that matters to u is that I didn't pay my bill’’. Have a blessed day. More...
    (Mobile Phones)
    Tamekia87's Picture   Tamekia87    0 Comments   Comments
  • iPhone 6s Plus



    Back in February 2016 I went to MetroPCS in the great mall bought your phone iPhone 6 Plus when I purchased my phone I paid 1200 for it they told me it was a MetroPCS phone today is March 29, 2017 I had heard that my phone is unlocked phone and I've never had insurance on it if I would break my phone I would not be able to replace my phone because it's an unlocked phone when I Just my phone they told me it was a MetroPCS phone they have never told me it was an unlocked phone so now I'm asking for half my money back they had a live let me purchase this phone for 1200 knowing... More...
    (Mobile Phones)
    Abelina's Picture   Abelina    0 Comments   Comments
  • HORRIFIC CUSTOMER SERVICE AND PHONE SERVICE WITH METRO PCS!!!!



    I could not get the company at any level to work with me on phone service, or personal service. I bought 3 phones and I never did get any decent service, as the phones were static and they dropped calls off and on. I could not run my real estate service, and I had to void my Metro PCS service, and go back to AT&T. They would not unlock even one of my 3 phones, of which were all paid off, in order for me to switch over to AT&T, and I had to purchase another AT@T phone. I have been soooo unhappy with their service period, and I WANT THE WORLD TO KNOW! More...
    (Mobile Phones)
    marshaclark's Picture   marshaclark    0 Comments   Comments
  • ridiculous



    My phone was cut off on the 1st due to me not being able to pay on time my phone has been turned off since the 1st of March everytime I call I get somebody rude I continuously get hung up on make Infiniti keep trying to say that I have to use my restoration for a their extension twice when I have not used it once used to resolve this issue would like my service restored for that extension times of 48 hours at least to the rude and obnoxious customer service you guys have for your rude customer service the situation would have been handled and I would not making this complaint More...
    (Repair Services)
  • Not Happy with HTC Desire 530



    My girlfriend and I went to Metro PCS store on 8450 W McDowell Rd. Phoenix, AZ 85037 We saw the promotion on Samsung J7, which we loved it cause it has a big screen. My girlfriend was with Cricket and switch to your company.....We wanted Samsung J7 phone which they didn't have in stock or any other phone that is with the promotion and they down grade us to HTC Desire 530. Which we aren't happy with. We asked the sales rep if we could exchange it when they get in Samsung J7, she told no. Now our fuss is that we had our heart set on Samsung J 7 and we got down graded...How could... More...
    (Mobile Phones)
  • Poor Customer Service



    On 3/7/17 I went to store number 82011032 Merchant ID:82011032 Operator ID 8201132 Store is at 4856 North Kings Highway Suite 20 Fort pierce Florida I paid my bill with my debit card. had enough in my bank account to cover the bill and have $16.00 extra. Clerk ran my card through once said didn't take, ran it through again said it was ok. I asked you sure I am not going to get charged twice. I got home later checked my account showed two pending charges from Metro PCS. Called customer service explained what happened was assured that there would be only one payment taken out... More...
    (Mobile Phones)
    iamfun2use2's Picture   iamfun2use2    0 Comments   Comments
  • Metro pcs online account Hacked



    Today suddenly I got a message for resetting the password and then I got the message that my password has been reset. I tried to reset again from metropcs website however it showed 'some technical error and contact helpdesk'. I could able to contact them in 15 minutes, their IVR system is very very bad, I could not get contacted with support representative unless I called again. Fortunately got a contact and told my issue to the person, she reset my password however that password worked for one time only. When I asked to change my number they asked me a fees of $12. I called... More...
    (Mobile Phones)
  • Worst Customer service



    Today suddenly I got a message for resetting the password and then I got the message that my password has been reset. I tried to reset again from metropcs website however it showed 'some technical error and contact helpdesk'. I could able to contact them in 15 minutes, their Voice recording pissed me, I could not get contacted with support representative unless I called again. Fortunately got a contact and told my issue to the person, she reset my password however that password worked for one time only. When I asked to change my number they asked me a fees of $12. I called them... More...
    (Mobile Phones)
  • METroPCS phones I"m on my third phone and going in to get number 4



    I Have not had any problems with the exception of the quality of the phones provided. I Have been a customer since July 2015 and since then I"ve had to relace my phone twice. NOw this third phone has caused more problems than I"ve ever had with a phone. A week ago I deleted one text message, but instead it deleted every saved text message in my phone with the exception of one. I was then told that MetroPCS can't retrieve or even provide you with a record of your text messages. THat day I spoke to two supervisor's, the second of which told me he was making a record of my... More...
    (Mobile Phones)
    surferguyla's Picture   surferguyla    0 Comments   Comments
  • Unbelievable



    Let see where do i freaking start! I paid my bill on saturday around 1 in the afternoon [let me also say i spent every penny i even had to do so and my phone is aa vital part of my job without it cant make any money] and here we are monday night at 9:30 yes i said monday NIGHT! I AM STILL WITHOUT A DAMN PHONE AND AS A RESULT NO money at all to feed my 9 year old daughter and my animals! I went to a corporate store pn sunday to resolve to issue and was faced with rude women and still no answers and no phone! Releaae my damn funds back into my account so i can go somewhere else! This was your... More...
    (Mobile Phones)
  • Billing error



    I had the $30 service for two days that I upgraded to the $60 plan I'm being charged for both plans and full and not being charged for both amounts I believe I should be charged $60 for the account service that I have right now plus the prorated amount of $2 of the $30 that I was on previously I believe my bill should not being $90 for service and I'm not receiving if anything it should be $62 More...
    (Mobile Phones)
  • Another mess up



    I bought a z max pro from a store since the day I bought it I have had problems with the phone. 4 months later after being told a phone will be sent to replace mine. The second time of being told it will be sent out I finally recieved it with the wrong sim card for it. I called customer service and what they told me was I had to go buy one. Are you serious after months of bull crap and calling metro every week I get sent a phone I still can't use. Oh we will take $15 of your bill to cover the price of the card. OK well what about the $10 in gas and 2 hours out of my life to go do this.... More...
    (Mobile Phones)
  • Nougat



    I bought an unlocked Moto G4 Plus from Motorola several weeks ago, and Metro PCS is my carrier. With the release of Android's Nougat, I expected the update. Calls to Metro PCS Customer Service were useless. My question is whether Metro PCS is going to roll out Nougat, or do I need to find another carrier? More...
    (Mobile Phones)
  • metro pcs customer service



    I bought a phone with metropcs connection in march.According to there contract to unlock my phone I have to stay connected for 90 days and its almost 300 days.Now I am travelling internationally so i need unlock phone to use outside of USA so i called them to unlock it but they didnt unlock it.Everytime when i call them they ask me to do same steps which i already tried to unlock my phone and everytime i told them i did that but they still asked me to do that and from last 3 weeks I am calling them and spend my 5 to 6 hours.And I went to the metro pcs store also but still its locked.After... More...
    (Mobile Phones)
    Luckysirohi's Picture   Luckysirohi    1 Comments   Comments
  • metro promise



    I went to the metro pcs corporate store located at 715 east vine street, Kissimmee FL, 34744. Me and my boyfriend had gotten his number ported to my account and I also got a new phone. So at the moment I have 3 lines active on my account when I only need 2. We had spoke to Melanie Rodriguez Leo to complete this transaction. I already had a LG stylo G and I wanted the new phone to be the new Stylo2. After using the new phone the sound quality was poor compared to the old one.I went back in and spoke with Joshua Geronimo which was going to use the metro promise to give me a Samsung... More...
    (Mobile Phones)
  • Defective Cell Phone



    WE have a defective Cell phone less than 30 days of use and Metro PCS in Cartersville, GA will not honor the exchange policy. The battery stopped working and would not charge. So we took the phone in to exchange within 30 days of purchase receipt and the employee's tried to say the phone had damage to it when it did not. It was put in the protector the night it was purchased and never removed from the protector until it was taken in for the exchange. The Metro PCS manager would not honor the defective product and issue a replacement for us. Horrible Service. Just bad!!!!! Not good.... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Defective Cell Phone



    WE have a defective Cell phone less than 30 days of use and Metro PCS in Cartersville, GA will not honor the exchange policy. The battery stopped working and would not charge. So we took the phone in to exchange within 30 days of purchase receipt and the employee's tried to say the phone had damage to it when it did not. It was put in the protector the night it was purchased and never removed from the protector until it was taken in for the exchange. The Metro PCS manager would not honor the defective product and issue a replacement for us. Horrible Service. Just bad!!!!! Not good.... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Poor service



    My son and I went to order a new phone to metro PCS 1530A Birchwood Ave in Bellingham, WA the store did not have the phone in the store "we have to order it" Jose Luna said "will call you when it's here".. few weeks later my son went to ask about the phone. Jose replied "we don't have it yet, but you need to leave $100 deposit cash for me to order the phone" two weeks later we still waiting for the phone. We went again on 12/16 and Jose Luna wasn't there Luis was in the store and we asked for the phone my son ordered 2 weeks ago. He said... More...
    (Mobile Phones)
  • Charging for conference calling within the US?



    I have been with T-Mobile and now Metro PCS for so the last 10 years. I use three way calling for my job and have never had any trouble and now you are charging....I never heard of anything so ridiculous. I called customer service and was told that there is a $3 per month charge for 300 minutes, I use way over 300 minutes with three-way calling and there is no option for adding more time. The customer service person was shocked that there was a charge for this service. The worst part is that I just bought a new phone and now am stuck with Metro PCS for 3 months until I can have the... More...
    (Mobile Phones)
    bburt's Picture   bburt    0 Comments   Comments
  • Stealing money from accounts



    I have paid my bill $ took from my acct. 16 days after you cancelled my payment and shut my phone off. BUT THE money wasn't refunded to my card because since the then my card had to be cancelled due to fraud after your payment was processed and I nor my bank requested the payment to you cancelled or refunded. I have been to the store 2x's spoke to dozens of agents some who 4 hung up on me, 1 answered by propositioning me. I have filed escalations issue and have requested someone from Corporate office with great working English knowledge to call me and help find this payment which... More...
    (Credit Cards, Finance, Banks)
    revusup's Picture   revusup    0 Comments   Comments
  • METRO PCS PHONE NOT WORKING



    Hello, my ZTE max has been nothing but trouble. Wont go on line sometimes, it says it off line, when I send text it takes sometime 10 minutes and also when someone send a text it repeats the text 2 to 4 times. I've been in and out of metro pcs so many times , I am so tired of going there. Finally they gave me a refurbished ZTE and I have the same problem if not worse. I truly believe this model has serious issues. I went back there again and told them this phone is not good that I would pay the difference and get the style 2 but they told me I have to buy the phone at full price. I... More...
    (Satellite)
    andrew1953's Picture   andrew1953    0 Comments   Comments
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