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metro pcs Reviews

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  • Unbelievable



    Let see where do i freaking start! I paid my bill on saturday around 1 in the afternoon [let me also say i spent every penny i even had to do so and my phone is aa vital part of my job without it cant make any money] and here we are monday night at 9:30 yes i said monday NIGHT! I AM STILL WITHOUT A DAMN PHONE AND AS A RESULT NO money at all to feed my 9 year old daughter and my animals! I went to a corporate store pn sunday to resolve to issue and was faced with rude women and still no answers and no phone! Releaae my damn funds back into my account so i can go somewhere else! This was your... More...
    (Mobile Phones)
  • Billing error



    I had the $30 service for two days that I upgraded to the $60 plan I'm being charged for both plans and full and not being charged for both amounts I believe I should be charged $60 for the account service that I have right now plus the prorated amount of $2 of the $30 that I was on previously I believe my bill should not being $90 for service and I'm not receiving if anything it should be $62 More...
    (Mobile Phones)
  • Another mess up



    I bought a z max pro from a store since the day I bought it I have had problems with the phone. 4 months later after being told a phone will be sent to replace mine. The second time of being told it will be sent out I finally recieved it with the wrong sim card for it. I called customer service and what they told me was I had to go buy one. Are you serious after months of bull crap and calling metro every week I get sent a phone I still can't use. Oh we will take $15 of your bill to cover the price of the card. OK well what about the $10 in gas and 2 hours out of my life to go do this.... More...
    (Mobile Phones)
  • Nougat



    I bought an unlocked Moto G4 Plus from Motorola several weeks ago, and Metro PCS is my carrier. With the release of Android's Nougat, I expected the update. Calls to Metro PCS Customer Service were useless. My question is whether Metro PCS is going to roll out Nougat, or do I need to find another carrier? More...
    (Mobile Phones)
  • metro pcs customer service



    I bought a phone with metropcs connection in march.According to there contract to unlock my phone I have to stay connected for 90 days and its almost 300 days.Now I am travelling internationally so i need unlock phone to use outside of USA so i called them to unlock it but they didnt unlock it.Everytime when i call them they ask me to do same steps which i already tried to unlock my phone and everytime i told them i did that but they still asked me to do that and from last 3 weeks I am calling them and spend my 5 to 6 hours.And I went to the metro pcs store also but still its locked.After... More...
    (Mobile Phones)
    Luckysirohi's Picture   Luckysirohi    1 Comments   Comments
  • metro promise



    I went to the metro pcs corporate store located at 715 east vine street, Kissimmee FL, 34744. Me and my boyfriend had gotten his number ported to my account and I also got a new phone. So at the moment I have 3 lines active on my account when I only need 2. We had spoke to Melanie Rodriguez Leo to complete this transaction. I already had a LG stylo G and I wanted the new phone to be the new Stylo2. After using the new phone the sound quality was poor compared to the old one.I went back in and spoke with Joshua Geronimo which was going to use the metro promise to give me a Samsung... More...
    (Mobile Phones)
  • Defective Cell Phone



    WE have a defective Cell phone less than 30 days of use and Metro PCS in Cartersville, GA will not honor the exchange policy. The battery stopped working and would not charge. So we took the phone in to exchange within 30 days of purchase receipt and the employee's tried to say the phone had damage to it when it did not. It was put in the protector the night it was purchased and never removed from the protector until it was taken in for the exchange. The Metro PCS manager would not honor the defective product and issue a replacement for us. Horrible Service. Just bad!!!!! Not good.... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Defective Cell Phone



    WE have a defective Cell phone less than 30 days of use and Metro PCS in Cartersville, GA will not honor the exchange policy. The battery stopped working and would not charge. So we took the phone in to exchange within 30 days of purchase receipt and the employee's tried to say the phone had damage to it when it did not. It was put in the protector the night it was purchased and never removed from the protector until it was taken in for the exchange. The Metro PCS manager would not honor the defective product and issue a replacement for us. Horrible Service. Just bad!!!!! Not good.... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Poor service



    My son and I went to order a new phone to metro PCS 1530A Birchwood Ave in Bellingham, WA the store did not have the phone in the store "we have to order it" Jose Luna said "will call you when it's here".. few weeks later my son went to ask about the phone. Jose replied "we don't have it yet, but you need to leave $100 deposit cash for me to order the phone" two weeks later we still waiting for the phone. We went again on 12/16 and Jose Luna wasn't there Luis was in the store and we asked for the phone my son ordered 2 weeks ago. He said... More...
    (Mobile Phones)
  • Charging for conference calling within the US?



    I have been with T-Mobile and now Metro PCS for so the last 10 years. I use three way calling for my job and have never had any trouble and now you are charging....I never heard of anything so ridiculous. I called customer service and was told that there is a $3 per month charge for 300 minutes, I use way over 300 minutes with three-way calling and there is no option for adding more time. The customer service person was shocked that there was a charge for this service. The worst part is that I just bought a new phone and now am stuck with Metro PCS for 3 months until I can have the... More...
    (Mobile Phones)
    bburt's Picture   bburt    0 Comments   Comments
  • Stealing money from accounts



    I have paid my bill $ took from my acct. 16 days after you cancelled my payment and shut my phone off. BUT THE money wasn't refunded to my card because since the then my card had to be cancelled due to fraud after your payment was processed and I nor my bank requested the payment to you cancelled or refunded. I have been to the store 2x's spoke to dozens of agents some who 4 hung up on me, 1 answered by propositioning me. I have filed escalations issue and have requested someone from Corporate office with great working English knowledge to call me and help find this payment which... More...
    (Credit Cards, Finance, Banks)
    revusup's Picture   revusup    0 Comments   Comments
  • METRO PCS PHONE NOT WORKING



    Hello, my ZTE max has been nothing but trouble. Wont go on line sometimes, it says it off line, when I send text it takes sometime 10 minutes and also when someone send a text it repeats the text 2 to 4 times. I've been in and out of metro pcs so many times , I am so tired of going there. Finally they gave me a refurbished ZTE and I have the same problem if not worse. I truly believe this model has serious issues. I went back there again and told them this phone is not good that I would pay the difference and get the style 2 but they told me I have to buy the phone at full price. I... More...
    (Satellite)
    andrew1953's Picture   andrew1953    0 Comments   Comments
  • Metropcs.. Customer service complaint



    Lost my phone on Saturday November 19 went to the metro south bay plaza location today November 20.. The agent a young lady. Proceeded to ignore me for the first 10 minutes of entering the establishment. Her conversation was way more important than acknowledging me or even telling me she would be with me shortly. After rudely asking me what I needed to do. She was very unapologetic about not having the phones I asked for. After asking could she find another location that might possibly have the phones,she informed me they we're all closing within the next 20minutes . after being... More...
    (Shopping, Chain Stores)
    Mscarter43's Picture   Mscarter43    0 Comments   Comments
  • service



    I woke up this morning to 75 text messages and 10 new voicemails form yesterday. I did not receive any communication yesterday via my cell phone. I operate a business on this phone and missed out on a lot of work. Not to mention my client could not get ahold of me so she cancelled her $500+ job and wants a refund of her deposit back on $175. I called customer service 5 times and was hung up on every time not to mention the managers hung up on me 3 times. I am upset I have lost out on a lot of money due to your cell service. I want a credit or a new phone sent to me. I pay my bill every... More...
    (Mobile Phones)
  • problems with service, by I CAN FIX THAT



    I was woke up this morning to 10 voice mails and 70 text messages from the day previously. I was able to make out going phone calls but I was not receiving any incoming messages or calls to my phone. This is my business phone line and I not only missed out on work but I lost a client. She paid 175 and wants a refund and also was going to spend over 500$ with my company! This is ridiculous!Why do I pay for phone service if I cant even get phone calls!!!!!!I called customer service 5 times and was hung up on by managers 3 times. I want a credit to my account or a new phone sent to me this is... More...
    (Mobile Phones)
    nhuff's Picture   nhuff    0 Comments   Comments
  • TWILISE CLARK 216-630-3545



    I HAVE CALLED IN SEVERAL TIMES TODAY. IT HAS BEEN BROUGHT TO MY ATTENTION THAT A NUMBER IS STILL BEING ASSOCIATED WITH MY NAME. I FEEL MY NAME IS BEING COMPROMISED. I NO LONGER HAVE SERVICE WITH YOU . WHEN A CALL IS MADE FROM THIS NUMBER MY NAME APPEARS IN THE CALLER ID. THAT SHOULD NOT BE HAPPENING. I NO LONGER COMMUNICATE WITH THAT PERSON. I WAS WONDERING IF YOUR COMPANY COULD FIX THE PROBLEM.. ALSO WHEN A TEXT IS BEING SENT FROM THIS PHONE. I WOULD BE GRATEFUL IF YOU COULD RESOLVE THE PROBLEM. PLEASE AND THANK YOU.THE NUMBER BEING ASSOCIATED WITH MY NAME IS 216-952-0577-PRINCESS... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    LEETOCM1853's Picture   LEETOCM1853    0 Comments   Comments
  • Out of networking



    I am living at 51 Hilltop Cir East Stroudsburg, PA 18302. This township has more than 1200 residents. Cell phone works good on top of Winnona Lake HOA office only half miles away apart while NOT working at 51 Hilltop Cir, E. Stroudsburg, PA 18302.But good on ATT and Verizon. Please enhance cell phone coverage area to 18302 area. Will be happy on coverage enhancement, if not this will switch to other provider. Andy More...
    (Mobile Phones)
  • Extra charges



    I am a metropcs customer for over 10 yrs. My plan covers All local calls, however Metro is now trying to charge me and many others for calling free conference calls. I am outraged that metro is 1) monitoring my calls 2)metro is charging me extra for a local call even thou it is included in my plan. Metropcs is trying to capitalize on customers gathering together on conference calls is an infrigment of our agreement More...
    (Mobile Phones)
  • Complaint abt Tara



    I am a current customer at MetroPCS and the store i WAS going to at 5000 S Federal Blvd Evglewood, Co 80110. On thursday sept 3rd, I took my 13yo son in to get a phone upgrade and Tara was the supposed customer svc rep and the ONLY employee in the store. From the moment we stepped in the store she has a snotty look on her face and snotty attitude towards us. She told us that our phone came with a free case. She then tried to charge us $125 for phone, activation service and case, aka, "bundle". A bundle that we did not ask for, if the case was not free i didnt want it,... More...
    (Mobile Phones)
    Evedeweese's Picture   Evedeweese    0 Comments   Comments
  • Authorized MetroPCS Dealer 509 W Rancier Ave



    I was brought into a plan that I did not want. I dont know why your representatives have to lie to get customers in. I switched from sprint to your company and wanted to get the$40 plan and your representative said I COULD not get that , that ineeded to get the$60 plan. Since I thought it was odd to havea customer get what theydidnt wantedi recorded the transaction without this person knowing...needless to say im a upset customer because thats the reason I switched companies.. DISHONEST, UNTRUSTWORTHY people in your company!!! More...
    (Mobile Phones)
    morena254's Picture   morena254    0 Comments   Comments
  • Very very unhappy



    I've just switched to metro pcs a week ago and I'm not happy with their services. I cannot send text messages because it does not work. I can't use internet because there is no service. I called customer service and they did a reset to all my phones but it only last for about an hour then it goes back to the same problem. And in their costumer services, one of their people told me that I had to tell the truth about what was going on with the phone, which I think is very unrespectable because I'm calling for a problem with the services, so now I'm ready to switch... More...
    (Mobile Phones)
    LuisChavez3's Picture   LuisChavez3    0 Comments   Comments
  • Metro PCS coverage and support



    Online coverage cover 4G Lite on the area I went to work but when I got there... no signal, no 4G, no nothing. Completely dead. Even in the office I worked, everyone carriers like ATT, TMobil (the worse one), Sprint, Verizon even Cricket have service and signal. MetroPCS is completely dad. Called the MetroPCS Customer care, they complained that my cell couldn't get the good signal and suggest to change the new device. I placed a new one, guess what? No confirmation #, no order# but Metro PCS charge full amount on my AMEX card. Called back to tech sale and he provided me the... More...
    (Mobile Phones)
    pepevo's Picture   pepevo    0 Comments   Comments
  • Horrible service



    I havent had my phone a year and I'm debating on going back to my old carrier. I'm on the $60 plan which is suppose to be unlimited 4g, but my phone stays on 2g. I can no longer load up pictures off of the internet nor play videos. I can go all day without a text or call and all of a sudden all my texts and voicemails come through. I have missed very important texts and calls because of the poor service. More...
    (Mobile Phones)
    est1984's Picture   est1984    0 Comments   Comments
  • extremely disappointed



    I have been a metro pcs customer for YEARS! In the last month I've had trouble with cells phones. I recently visited my local metro store and walked away with what i thought was a great phone deal...unfortunately, i didn't ask enough questions and the representative did a very poor job explaining what i was getting into. I have requested their help on three different occassions to figure out how i can get the phone plan and service that best fits my needs yet I'm being totally ignored. I hate that i can be such a loyal customer for so many years and give this company my $ yet... More...
    (Mobile Phones)
    lynnette816's Picture   lynnette816    1 Comments   Comments
  • Metro Online access - Terms & Conditions



    Been with Metro PCS for a few years now and the past few months I have not been able to log in and access my account on their website. When logging on their Terms & Conditions pop up and ask you to accept them and when I do I get a message: Unable to accept Terms & Conditions. Called at least 3 times to their customer service and they said they would submit my issue to their tech support dept. Only once did I get a call back saying my ticket was closed and I should be able to log in to my account, which I still cannot. anyone come across this issue? More...
    (Mobile Phones)
    bmgz61's Picture   bmgz61    0 Comments   Comments
  • Syrika Powell account issues



    Good morning, My number is 2029104934 and I have not being able to use my phone fir a whole my since Huly 4th. I went into the store and the customers service representative at the Alabama Se Washington D.C. location, explain to me that I had more the one number added to my account. I was not aware of this when I purchase the phone assuming I was the only account holder. They claim to have corrected the matter in which I paid the bill and came home . Not rven two hours later and my phone was off. I called the 611 number and the representative informed that somelbe else name was,on my... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    syrikasp45's Picture   syrikasp45    0 Comments   Comments
  • HORRIBLE



    I have been with MetroPCS for a little over a year now, but i just recently got the Samsung Galaxy 4GLte mobile phone. With my last phone I had this same problem I just thought it was the device, turns out it I not. My 4G data is horrible. I cannot load videos on YouTube nor anywhere for that matter! I have close friends that have the same service and mobile phone as well and they do not have this problem. I am VERY DISSATISFIED With my service. I hope you will see this and look into it. More...
    (Mobile Phones)
  • Signal and data connection



    I have had metro pcs since 2009 and I have never had a problem with them until recently, I lose signal and data connection all the time, all my calls are dropping. I called metro they said there was no connection problems in my area and refreshed all of my phones connection it did absolutely nothing. I changed phone's and even upgraded my plan to a higher one and it still did nothing! Very annoyed and want to switch to another phone company! More...
    (Mobile Phones)
  • mobile phone piece of shit



    Your service sucks. You charge three dollars to pay your bill. That is a rip off. Then half the time the phone doesn't work properly. If I'm paying for service I expect my phone to work properly. And to be a prepaid monthly the prices on your phones are outrageous. I'm tired of the shitty ass service. And this is coming from new jersey . get it together before you lose a lot of long term customers. And if your riding on T-Mobile network. You shouldnt have bad service. Not pleased at all!!! More...
    (Mobile Phones)
    wmj2887's Picture   wmj2887    0 Comments   Comments
  • metro pcs



    To whom it may concern I have been a metro pcs customer for years but being forced to switch providers if I can't get the problem resolved! For the past 2 weeks my service has been horrible I haven't been able to watch video's or download certain texts. Please help me resolve the issue! I've also had problems receiving calls. Any help would be greatly appreciated. Sincerely Debbie Durham More...
    (Mobile Phones)
    kaloagirl's Picture   kaloagirl    0 Comments   Comments
  • Intermittent Service



    I am VERY DISSATISFIED with Metro PCS service! For the past 2 months, I have called or visited a store due to NO SERVICE. I have called in numerous times only to go through the same type of troubleshooting steps that are ineffective. Then, before my request for a credit can be addressed, the call miraculously gets disconnected! Lately, I have persevered and called back and forced the CSR to respond to my request for a credit after they continuously evaded my request! Then, when they finally offered me a credit, the first offer was $5, and after demanding a manager, the second offer was... More...
    (Mobile Phones)
  • VERY UNHAPPY WITH YOUR SERVIC



    Ok I am very upset because I calledetro PCs today and wanted to change my 8 digit pin and password and the rep said I should just do high security and when I did I asked if ivcould register on line and the rep said yes only now all I have to give is a password instead of 8 digit code so when I registered it said I could not due to high security so I called metro back and now the rep sounds all distrout and said " oh no this is high security you have to go to a store I'm so frustrated and why would you do this this way makes no sence More...
    (Furniture)
  • Refuses Written Confirmations



    Just spent another wasted hour with these jerks. After a forced upgrade our bill increased $3/month. Front line operators cut of off once and pretended not to hear us once. Third time asked for supervisor. He could do nothing and would not restore our old plan so went to next level supervisor who continually spoke on top of me then asserted that I was "threatening" him to get an excuse to hang up. At each stage we were refused a written confirmation of our charges. Charges that changed from $38 to $9 to $40 to $41. Without a written confirmation they can deny or... More...
    (Mobile Phones)
  • No Connection Service



    Metropcs 1029 Arnold Dr. Martinez, CA. Got in on the new upgrade from my old Samsung Contour flip phone (of which I got great service in my home)to a Samsung Galaxy 4g "Light". Get home,FULL BARS, no service for calls,voicemail, texting! Constantly showing "Not Registered on Network"..Wouldn't even charge properly! Went to the store, was told to go to Corporate store. Employee called Customer service and was told, "I have to just take my phone where I can get a connection!" WHAT the HE##??? I have to drive somewhere to get it! And of course it was a... More...
    (Mobile Phones)
  • Metro Pcs, Arnold Dr. Martinez, CA



    Metro pcs, Arnold Dr.,Martinez, CA store. I went in and got a free upgrade, turned in my no longer network supported Samsung Contour flip phone (of which I got great service in my home). Got a Samsung Galaxy 4g Light. Got home and couldn't call out/in, couldn't get Voicemails nor Texts. Even with full bars...keep getting "Not Registered on Network" message. One second I have bars, the next none! Went into the store and complained, employee contacted customer service and they said, "You have to go where your phone works". So, I have to drive in my car no... More...
    (Mobile Phones)
    Lynster's Picture   Lynster    0 Comments   Comments
  • Potential customer experience



    I went into your store today to buy a new phone and now may not come back. The service i received at your store in phoenix AZ 16th street and baseline rd was the worst I have experienced. Not to mention how rude and hostile the rep was not only to myself but to a current customers who just help with his phone I personally felt for my safety due to the reps hostile attitude when I asked her for her managers info. She said do you have a problem with me getting very hostile. This employee needs to termed... More...
    (Mobile Phones)
    wiggles2011's Picture   wiggles2011    0 Comments   Comments
  • Poor Customer Serivce in lake worth, fl



    I was having a problem with my brand new phone and was returning it to the location where it was purchased for a replacement. The staff sent me to Metropcs 4469 South Congress Ave, Suite 122 Lake Worth, FL 33461 I approached the customer service person- JOSEPH Shawshi. This was a young man presumably in his 20's who provided some of the worse customer service I have encountered in the 11 years I have been in Lake Worth, Florida. I explained to JOSEPH that we were sent from the other store to pick up a replacement phone. He immediately responded in a defensive manher stating that it... More...
    (Mobile Phones)
  • metropcs



    i purchased a zte zmax phone and after the second date its not working and its nothing they can do. he said he have to order me a phone and the phone will be refurbished I don't think its fair because I paid 176.00 for a brand new phone. I told him he needs to get me a phone from her and he told me he don't have any more which is a lie.. they teach the employees to lie to the customers.. More...
    (Mobile Phones)
    msbam's Picture   msbam    0 Comments   Comments
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