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metro pcs Reviews

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  • Very unhappy Metro pcs customer!



    It had been a while since I had to use my metro pcs password so I took my valid ID to the store nearest to me which was 3465 W Walnut Street #109 Garland Tx 75042 to get my password. The young lady behind the counter looked as though I was disturbing or bothering her and had the nerve to ask me well what do you think it is? I told her if I knew I would'nt be here and she told me my number is in high security and I would have to take my ID to a corporate store to get my password. Not at all happy about the run around or poor service I received. More...
    (Mobile Phones)
    GregCDallas's Picture   GregCDallas    0 Comments   Comments
  • Unsatisfied/disappointed Customer



    To whom it may concern, As a dedicated Metro PCS customer for the past year, I%u2019m extremely disappointed with the way I was treated as the owner of a business with several cell phones from Metro. My phone is under warrantee and stopped working. This is a phone that I depend to keep business running and when I went to the store to see if they can assist me, the clerk Michelle inspected the phone to see if it was abused or wet. She told me that the phone was defected and she will submit a request to have it replace. I requested a loaner and she started to laugh out loud! I asked her... More...
    (Mobile Phones)
    sanchear's Picture   sanchear    0 Comments   Comments
  • PCS



    I'm really really unsatisfied with the quality of signal from Metro pcs. Since switching to their service this time last year, I suffered through at first, until I bought a new Coolpad phone this year and realized that not only does the phone suck -keyboard has a Super sluggish response, screen is NOT touch "sensitive", etc - but the Signal sucks MORE. What God is paying for more data, when the signal drops in and out... SLOWLY... making me wait and WAIT just for a page to load? Worse, even typing OFFLINE legs when the signal is being slow! I'm definitely changing... More...
    (Mobile Phones)
    LpJg's Picture   LpJg    0 Comments   Comments
  • Technical problems



    So I called to change my metro PCs phone number and every since I did that my phone completely stopped working keep saying emergency calls only this been going on this whole month they told me they will cover my bill so I called today to see what was going on with my account they told me they can give me $10 credit I feel like thats some bull shit and they still haven't figured out what's wrong with my phone so fuck METRO PCS I'm done with them everybody can fucking go to he'll!!!!!!!!!!!!!!!!!! More...
    (Mobile Phones)
    Colawest25's Picture   Colawest25    0 Comments   Comments
  • service sucks



    I had been a long time customer of Sprint for many years but my bills were just extremely high about $235 per month for two lines. I seen all a lot of commercials and people raving about how good metro was. I switched back in March 2017 today is April 21st 2017 and I can tell you honestly I regret every moment of my switch. Phone is crappy people are constantly telling me that cant hear me. The service it self SUCKS while at work I cant even use my phone keep saying emergency calls only, try to access internet constantly telling me page is not available. While I did enjoy paying on $80 for... More...
    (Mobile Phones)
    johnsonj's Picture   johnsonj    0 Comments   Comments
  • Old phone not returned



    On March 23rd, 2017 I upgraded to a new phone for my wife IMEI #354606086538135 tel. # 818-919-5962 at Supreme Mobile Group 8424 Sunland Blvd.Sun Valley,Ca. 91352. The saleman (Gus) did transfer my contact info from my old phone to my new phone a Samsung ON 5 but he failed to return my old phone nor any new packaging from the new phone. I went the next day and he claimed he did not have my old phone. I had many pictures stored in my old phone and now they are gone. In all my excitement, I did not remember to ask for my old phone at the time of purchase. I feel like the salesperson is... More...
    (Mobile Phones)
    billjelliffe's Picture   billjelliffe    0 Comments   Comments
  • 8925 Frankford Ave Philadelphia PA / filing a serious complaint



    My name is sharina Smallwood my metro number is 2673511881 my password is 01/15/1986 I was convinced by an Asian guy that works at metro store at 8925 Frankford Ave in Philadelphia PA to upgraded my phone. Around the begining of March 2017 ...He was very go sales man and persuade me to upgrade and told me that I will receive a 65.00 mail in rebated and it would be 4 weeks and the rebates is going to come on a Visa debit card . And told me I didn't have to submit anything that the store submit the mail n rebate form for there customers ...I called the mail in rebate center on 4/11/2017... More...
    (Advertising)
    Smartin30's Picture   Smartin30    0 Comments   Comments
  • iPhone 6s Plus



    Back in February 2016 I went to MetroPCS in the great mall bought your phone iPhone 6 Plus when I purchased my phone I paid 1200 for it they told me it was a MetroPCS phone today is March 29, 2017 I had heard that my phone is unlocked phone and I've never had insurance on it if I would break my phone I would not be able to replace my phone because it's an unlocked phone when I Just my phone they told me it was a MetroPCS phone they have never told me it was an unlocked phone so now I'm asking for half my money back they had a live let me purchase this phone for 1200 knowing... More...
    (Mobile Phones)
    Abelina's Picture   Abelina    0 Comments   Comments
  • HORRIFIC CUSTOMER SERVICE AND PHONE SERVICE WITH METRO PCS!!!!



    I could not get the company at any level to work with me on phone service, or personal service. I bought 3 phones and I never did get any decent service, as the phones were static and they dropped calls off and on. I could not run my real estate service, and I had to void my Metro PCS service, and go back to AT&T. They would not unlock even one of my 3 phones, of which were all paid off, in order for me to switch over to AT&T, and I had to purchase another AT@T phone. I have been soooo unhappy with their service period, and I WANT THE WORLD TO KNOW! More...
    (Mobile Phones)
    marshaclark's Picture   marshaclark    0 Comments   Comments
  • Not Happy with HTC Desire 530



    My girlfriend and I went to Metro PCS store on 8450 W McDowell Rd. Phoenix, AZ 85037 We saw the promotion on Samsung J7, which we loved it cause it has a big screen. My girlfriend was with Cricket and switch to your company.....We wanted Samsung J7 phone which they didn't have in stock or any other phone that is with the promotion and they down grade us to HTC Desire 530. Which we aren't happy with. We asked the sales rep if we could exchange it when they get in Samsung J7, she told no. Now our fuss is that we had our heart set on Samsung J 7 and we got down graded...How could... More...
    (Mobile Phones)
  • Poor Customer Service



    On 3/7/17 I went to store number 82011032 Merchant ID:82011032 Operator ID 8201132 Store is at 4856 North Kings Highway Suite 20 Fort pierce Florida I paid my bill with my debit card. had enough in my bank account to cover the bill and have $16.00 extra. Clerk ran my card through once said didn't take, ran it through again said it was ok. I asked you sure I am not going to get charged twice. I got home later checked my account showed two pending charges from Metro PCS. Called customer service explained what happened was assured that there would be only one payment taken out... More...
    (Mobile Phones)
    iamfun2use2's Picture   iamfun2use2    0 Comments   Comments
  • Unbelievable



    Let see where do i freaking start! I paid my bill on saturday around 1 in the afternoon [let me also say i spent every penny i even had to do so and my phone is aa vital part of my job without it cant make any money] and here we are monday night at 9:30 yes i said monday NIGHT! I AM STILL WITHOUT A DAMN PHONE AND AS A RESULT NO money at all to feed my 9 year old daughter and my animals! I went to a corporate store pn sunday to resolve to issue and was faced with rude women and still no answers and no phone! Releaae my damn funds back into my account so i can go somewhere else! This was your... More...
    (Mobile Phones)
  • metro pcs customer service



    I bought a phone with metropcs connection in march.According to there contract to unlock my phone I have to stay connected for 90 days and its almost 300 days.Now I am travelling internationally so i need unlock phone to use outside of USA so i called them to unlock it but they didnt unlock it.Everytime when i call them they ask me to do same steps which i already tried to unlock my phone and everytime i told them i did that but they still asked me to do that and from last 3 weeks I am calling them and spend my 5 to 6 hours.And I went to the metro pcs store also but still its locked.After... More...
    (Mobile Phones)
    Luckysirohi's Picture   Luckysirohi    1 Comments   Comments
  • Stealing money from accounts



    I have paid my bill $ took from my acct. 16 days after you cancelled my payment and shut my phone off. BUT THE money wasn't refunded to my card because since the then my card had to be cancelled due to fraud after your payment was processed and I nor my bank requested the payment to you cancelled or refunded. I have been to the store 2x's spoke to dozens of agents some who 4 hung up on me, 1 answered by propositioning me. I have filed escalations issue and have requested someone from Corporate office with great working English knowledge to call me and help find this payment which... More...
    (Credit Cards, Finance, Banks)
    revusup's Picture   revusup    0 Comments   Comments
  • METRO PCS PHONE NOT WORKING



    Hello, my ZTE max has been nothing but trouble. Wont go on line sometimes, it says it off line, when I send text it takes sometime 10 minutes and also when someone send a text it repeats the text 2 to 4 times. I've been in and out of metro pcs so many times , I am so tired of going there. Finally they gave me a refurbished ZTE and I have the same problem if not worse. I truly believe this model has serious issues. I went back there again and told them this phone is not good that I would pay the difference and get the style 2 but they told me I have to buy the phone at full price. I... More...
    (Satellite)
    andrew1953's Picture   andrew1953    0 Comments   Comments
  • Metropcs.. Customer service complaint



    Lost my phone on Saturday November 19 went to the metro south bay plaza location today November 20.. The agent a young lady. Proceeded to ignore me for the first 10 minutes of entering the establishment. Her conversation was way more important than acknowledging me or even telling me she would be with me shortly. After rudely asking me what I needed to do. She was very unapologetic about not having the phones I asked for. After asking could she find another location that might possibly have the phones,she informed me they we're all closing within the next 20minutes . after being... More...
    (Shopping, Chain Stores)
    Mscarter43's Picture   Mscarter43    0 Comments   Comments
  • problems with service, by I CAN FIX THAT



    I was woke up this morning to 10 voice mails and 70 text messages from the day previously. I was able to make out going phone calls but I was not receiving any incoming messages or calls to my phone. This is my business phone line and I not only missed out on work but I lost a client. She paid 175 and wants a refund and also was going to spend over 500$ with my company! This is ridiculous!Why do I pay for phone service if I cant even get phone calls!!!!!!I called customer service 5 times and was hung up on by managers 3 times. I want a credit to my account or a new phone sent to me this is... More...
    (Mobile Phones)
    nhuff's Picture   nhuff    0 Comments   Comments
  • Complaint abt Tara



    I am a current customer at MetroPCS and the store i WAS going to at 5000 S Federal Blvd Evglewood, Co 80110. On thursday sept 3rd, I took my 13yo son in to get a phone upgrade and Tara was the supposed customer svc rep and the ONLY employee in the store. From the moment we stepped in the store she has a snotty look on her face and snotty attitude towards us. She told us that our phone came with a free case. She then tried to charge us $125 for phone, activation service and case, aka, "bundle". A bundle that we did not ask for, if the case was not free i didnt want it,... More...
    (Mobile Phones)
    Evedeweese's Picture   Evedeweese    0 Comments   Comments
  • Authorized MetroPCS Dealer 509 W Rancier Ave



    I was brought into a plan that I did not want. I dont know why your representatives have to lie to get customers in. I switched from sprint to your company and wanted to get the$40 plan and your representative said I COULD not get that , that ineeded to get the$60 plan. Since I thought it was odd to havea customer get what theydidnt wantedi recorded the transaction without this person knowing...needless to say im a upset customer because thats the reason I switched companies.. DISHONEST, UNTRUSTWORTHY people in your company!!! More...
    (Mobile Phones)
    morena254's Picture   morena254    0 Comments   Comments
  • Very very unhappy



    I've just switched to metro pcs a week ago and I'm not happy with their services. I cannot send text messages because it does not work. I can't use internet because there is no service. I called customer service and they did a reset to all my phones but it only last for about an hour then it goes back to the same problem. And in their costumer services, one of their people told me that I had to tell the truth about what was going on with the phone, which I think is very unrespectable because I'm calling for a problem with the services, so now I'm ready to switch... More...
    (Mobile Phones)
    LuisChavez3's Picture   LuisChavez3    0 Comments   Comments
  • Metro PCS coverage and support



    Online coverage cover 4G Lite on the area I went to work but when I got there... no signal, no 4G, no nothing. Completely dead. Even in the office I worked, everyone carriers like ATT, TMobil (the worse one), Sprint, Verizon even Cricket have service and signal. MetroPCS is completely dad. Called the MetroPCS Customer care, they complained that my cell couldn't get the good signal and suggest to change the new device. I placed a new one, guess what? No confirmation #, no order# but Metro PCS charge full amount on my AMEX card. Called back to tech sale and he provided me the... More...
    (Mobile Phones)
    pepevo's Picture   pepevo    0 Comments   Comments
  • extremely disappointed



    I have been a metro pcs customer for YEARS! In the last month I've had trouble with cells phones. I recently visited my local metro store and walked away with what i thought was a great phone deal...unfortunately, i didn't ask enough questions and the representative did a very poor job explaining what i was getting into. I have requested their help on three different occassions to figure out how i can get the phone plan and service that best fits my needs yet I'm being totally ignored. I hate that i can be such a loyal customer for so many years and give this company my $ yet... More...
    (Mobile Phones)
    lynnette816's Picture   lynnette816    1 Comments   Comments
  • Metro Online access - Terms & Conditions



    Been with Metro PCS for a few years now and the past few months I have not been able to log in and access my account on their website. When logging on their Terms & Conditions pop up and ask you to accept them and when I do I get a message: Unable to accept Terms & Conditions. Called at least 3 times to their customer service and they said they would submit my issue to their tech support dept. Only once did I get a call back saying my ticket was closed and I should be able to log in to my account, which I still cannot. anyone come across this issue? More...
    (Mobile Phones)
    bmgz61's Picture   bmgz61    0 Comments   Comments
  • Syrika Powell account issues



    Good morning, My number is 2029104934 and I have not being able to use my phone fir a whole my since Huly 4th. I went into the store and the customers service representative at the Alabama Se Washington D.C. location, explain to me that I had more the one number added to my account. I was not aware of this when I purchase the phone assuming I was the only account holder. They claim to have corrected the matter in which I paid the bill and came home . Not rven two hours later and my phone was off. I called the 611 number and the representative informed that somelbe else name was,on my... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    syrikasp45's Picture   syrikasp45    0 Comments   Comments
  • HORRIBLE



    I have been with MetroPCS for a little over a year now, but i just recently got the Samsung Galaxy 4GLte mobile phone. With my last phone I had this same problem I just thought it was the device, turns out it I not. My 4G data is horrible. I cannot load videos on YouTube nor anywhere for that matter! I have close friends that have the same service and mobile phone as well and they do not have this problem. I am VERY DISSATISFIED With my service. I hope you will see this and look into it. More...
    (Mobile Phones)
  • mobile phone piece of shit



    Your service sucks. You charge three dollars to pay your bill. That is a rip off. Then half the time the phone doesn't work properly. If I'm paying for service I expect my phone to work properly. And to be a prepaid monthly the prices on your phones are outrageous. I'm tired of the shitty ass service. And this is coming from new jersey . get it together before you lose a lot of long term customers. And if your riding on T-Mobile network. You shouldnt have bad service. Not pleased at all!!! More...
    (Mobile Phones)
    wmj2887's Picture   wmj2887    0 Comments   Comments
  • metro pcs



    To whom it may concern I have been a metro pcs customer for years but being forced to switch providers if I can't get the problem resolved! For the past 2 weeks my service has been horrible I haven't been able to watch video's or download certain texts. Please help me resolve the issue! I've also had problems receiving calls. Any help would be greatly appreciated. Sincerely Debbie Durham More...
    (Mobile Phones)
    kaloagirl's Picture   kaloagirl    0 Comments   Comments
  • Refuses Written Confirmations



    Just spent another wasted hour with these jerks. After a forced upgrade our bill increased $3/month. Front line operators cut of off once and pretended not to hear us once. Third time asked for supervisor. He could do nothing and would not restore our old plan so went to next level supervisor who continually spoke on top of me then asserted that I was "threatening" him to get an excuse to hang up. At each stage we were refused a written confirmation of our charges. Charges that changed from $38 to $9 to $40 to $41. Without a written confirmation they can deny or... More...
    (Mobile Phones)
  • Metro Pcs, Arnold Dr. Martinez, CA



    Metro pcs, Arnold Dr.,Martinez, CA store. I went in and got a free upgrade, turned in my no longer network supported Samsung Contour flip phone (of which I got great service in my home). Got a Samsung Galaxy 4g Light. Got home and couldn't call out/in, couldn't get Voicemails nor Texts. Even with full bars...keep getting "Not Registered on Network" message. One second I have bars, the next none! Went into the store and complained, employee contacted customer service and they said, "You have to go where your phone works". So, I have to drive in my car no... More...
    (Mobile Phones)
    Lynster's Picture   Lynster    0 Comments   Comments
  • Potential customer experience



    I went into your store today to buy a new phone and now may not come back. The service i received at your store in phoenix AZ 16th street and baseline rd was the worst I have experienced. Not to mention how rude and hostile the rep was not only to myself but to a current customers who just help with his phone I personally felt for my safety due to the reps hostile attitude when I asked her for her managers info. She said do you have a problem with me getting very hostile. This employee needs to termed... More...
    (Mobile Phones)
    wiggles2011's Picture   wiggles2011    0 Comments   Comments
  • Poor Customer Serivce in lake worth, fl



    I was having a problem with my brand new phone and was returning it to the location where it was purchased for a replacement. The staff sent me to Metropcs 4469 South Congress Ave, Suite 122 Lake Worth, FL 33461 I approached the customer service person- JOSEPH Shawshi. This was a young man presumably in his 20's who provided some of the worse customer service I have encountered in the 11 years I have been in Lake Worth, Florida. I explained to JOSEPH that we were sent from the other store to pick up a replacement phone. He immediately responded in a defensive manher stating that it... More...
    (Mobile Phones)
  • metropcs



    i purchased a zte zmax phone and after the second date its not working and its nothing they can do. he said he have to order me a phone and the phone will be refurbished I don't think its fair because I paid 176.00 for a brand new phone. I told him he needs to get me a phone from her and he told me he don't have any more which is a lie.. they teach the employees to lie to the customers.. More...
    (Mobile Phones)
    msbam's Picture   msbam    0 Comments   Comments
  • service issues



    I paid my bill on the first and they sent me a text saying i had to pay another53 dollars fifteen days later. So I call customer service where the woman continued to tell me i would have to pay iit even tho it was clearly stated I would pay 53 dollars for 30 days. So i asked to speak to her manager 4 times in a row and she kept telling me that the managers would not be able to help me at this point I was in tears and so she said she would put me on hold and try to get a manager then she hung up!! This is the rudest worst company i have ever had service with and my issue is still not... More...
    (Mobile Phones)
  • Terrible Customer Service



    Every time I have tried to make a payment with my debit card in the last few days they have said my card number is invalid. I've been paying with This card for months, I used it at other stores and online with NO problem. I tried paying online & over the phone, I was forced to go in to a store. I had to pay a 3.00 fee for something that is apparently going on with THEIR systems. The guy at MetroPCS was SO rude, he didn't care about the problem. He told me to pay or get OUT he didn't have time for me. He waved me off, was Rude - even pushed me out of the store. People were... More...
    (Mobile Phones)
    Angryone's Picture   Angryone    0 Comments   Comments
  • Metro PCS Misadvartisment



    the seller was advertising a phone on sale after mail in rebate of $80 to be $70. I called and talk to a representative on Jan 25th, i believe to ask about this offer and when told her that the store I went in to didn't know about this price, she told me i can still email the rebate form and get that $80 rebate. After a month I found that my rebate was rejected because it was not at a participant store. I called the customer service (which is hellish to try to get any representative), and talked to some one, who for her credit I'll say she was nice and tried to help, till i found... More...
    (Mobile Phones)
    TS08's Picture   TS08    0 Comments   Comments
  • Extremely disappointed customer



    I bought a phone yesterday, the girl didn't give me a receipt or anything. I went back 30 minutes later to return the phone. The girl told me the quality of the camera was good and it wasn't, it actually sucks. The call quality sucks sounds like the person I'm talking to is in a bubble and the swipe feature doesn't even work properly. They told me it's a final sale and there's nothing they can do I had to call corporate to get a refund. I called corporate this morning and they said there's nothing they can do I have to go back to the store I bought it... More...
    (Mobile Phones)
    Adrianna's Picture   Adrianna    2 Comments   Comments
  • Gimmick just always trying to take people money



    I just paid my cell phone bill with hot spot and etc. I receive a text message from metro piece of shit saying that i have to pay another five dollars for mobile hot spot. When i first started this service my bill was 50 every month including the hot spot! A two months ago i receive a text saying my bill is now 60$ a month so of course im assuming i still have my hot spot and insurance well no i was wrong had togo back and pay an extra five for the hotspot and another five for insurance. They are just rip offs! I will no longer be with them after this month! More...
    (Mobile Phones)
    cfos1991's Picture   cfos1991    1 Comments   Comments
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