metro pcs Complaint

metro pcs Complaint

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Complaint abt Tara


I am a current customer at MetroPCS and the store i WAS going to at 5000 S Federal Blvd Evglewood, Co 80110. On thursday sept 3rd, I took my 13yo son in to get a phone upgrade and Tara was the supposed customer svc rep and the ONLY employee in the store.

From the moment we stepped in the store she has a snotty look on her face and snotty attitude towards us. She told us that our phone came with a free case. She then tried to charge us $125 for phone, activation service and case, aka, "bundle". A bundle that we did not ask for, if the case was not free i didnt want it, normally theyre $25. The day prior her manager, the store manager, Jenny quoted, 3 times, of $100.12.

I pointed out to Tara that we were quoted that by her boss the day prior, she instantly copped a major attitude and shaking her head and raised her voice saying "thats the price", i told her "dont talk to me like that", she said "dont talk to me like that " i said i wasnt.

We went back and forth abt it then i asked for her manager she said she wasnt there so i told her to get mngr on the phone. She did that but was talking crap to my son AND I while i was trying to talk to her boss on the phone so i looked at her and said "shut your mouth". She said "you shut your mouth". She told me i could leave the store.

I told her boss that her employee was extremely rude and should not deal with customers, i also reminded her that the day before she quoted $100.12 she said "let me talk to her" so i handed the phone back to Tara and heard her tell Jenny on the phone that she charged me a bundle i said "i didnt ask for a bundle you said the case was free", then Tara said to her boss "ya i was going to just call the cops".

She got off the phone said its $125 i said to her "so youre going to call the cops bc im not going let you rip my son off? This is his money that he worked for", she said "yes". I told her that she had an extremely bad attitude and very rude, she said "you have a bad attitude, you told me to shut youre fucking mouth". I said "THAT is a LIE, YOU are lying". My son then said "she did not say that". She talked more trash with a dispicable attitude so i said "youre a little bitch". She said "youre a big bitch" i smiled and said "im reporting you", she said "go ahead, my names Tara". Incidentally there was a witness to the entire thing, a customer named Jaimie an employee from Kingsoopers in the next parking lot.

DO NOT GO TO THIS STORE.

I have called every day since this happened last thursday and either Jennys not there or they dont answer the phone. We went to a sister store, go the phone for $99 and dealt with a very sweet man. Thanks for reading.


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