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metro pcs Complaint - David Tucker
metro pcs Complaint

metro pcs Complaint

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David Tucker


Thursday my LG K7 totally quit processing and I contacted Metro Customer Service to find out what I should do since this was the 4th time in less than a year that my phone malfunctioned. The Supervisor instructed me to take the phone to a Metro store and have it looked at which I did and it was documented that the phone had stopped processing. and a new one/replacement was warranted. Went to the Corporate store and was told they could replace the phone but there would be a fee involved.I have replaced this phone three times already paying $17 dollars on two occasions and $37 on the last time which was two months following the previous replacement.. I have been paying insurance and the phone is still under the 1 year warranty. I informed them that I was NOT inverting another dime for the replacement of that phone and they recommended that I contact Metro PCS customer service. (1-888 863-8768). I did so and was told that I would be issued a replacement. That was a Thursday afternoon by a Metro PCS supervisor. They provided me with a reference number which proved to be totally worthless. I have called everyday to check on the status of the phone and each time was assured by customer service reps and their supervisors that the matter had been processed or was going thru processing and to call back in a few days to get delivery info. Today 8 days later I am sent to several departments before finally being sent to a Customer Appreciation department or some such department where I am then told that they cannot send a replacement. And that all the previous reps and supervisors were in error. Therefore in fact LYING to me for days regarding this matter. They offered that I utilize my insurance option which would cost me $50.Considering all that I had paid on that particular phone, that was not a viable option and declined. They then told me their was nothing that they could do. Now I am responsible for paying for 12 different accounts for family members and myself and pay over $750 mtly for their service and at one time or the other several have experienced similar problems. Therefore, even though they are much higher, I have closed my Metro PCS accounts and taken my business to Sprint. I am pursuing my legal options regarding Metro PCS practices and lies and putting the word out to everyone I know with Metro PCS and who are looking for phone carriers NOT to become customers with Metro PCS. They deceive and constantly misrepresent the facts and sell inferior androids and refuse to stand behind their products. Despite their advertised low rates, NO ONE should be subjected to their shady and underhanded business practices. I have already been contacted by several attorneys regarding involvement in a possible Class action law suit against Metro PCS and their parent company T Mobile and I am seriously considering joining it. Others of you who have had problems with Metro PCS should consider jumping on the band wagon also. These types of business practice should not be allowed to continue. I have EVERY name and number of everyone rep and supervisor who has blatantly lied and I want punitive actions taken against everyone of them


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