metro pcs Complaint

metro pcs Complaint

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Refuses Written Confirmations


Just spent another wasted hour with these jerks. After a forced upgrade our bill increased $3/month. Front line operators cut of off once and pretended not to hear us once. Third time asked for supervisor. He could do nothing and would not restore our old plan so went to next level supervisor who continually spoke on top of me then asserted that I was "threatening" him to get an excuse to hang up.

At each stage we were refused a written confirmation of our charges. Charges that changed from $38 to $9 to $40 to $41. Without a written confirmation they can deny or misrepresent. Such scumbags!

Make that a wasted 1.5 hours.


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