metro pcs Complaint

metro pcs Complaint

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Unsatisfied/disappointed Customer - samsung


To whom it may concern, As a dedicated Metro PCS customer for the past year, I%u2019m extremely disappointed with the way I was treated as the owner of a business with several cell phones from Metro. My phone is under warrantee and stopped working. This is a phone that I depend to keep business running and when I went to the store to see if they can assist me, the clerk Michelle inspected the phone to see if it was abused or wet. She told me that the phone was defected and she will submit a request to have it replace. I requested a loaner and she started to laugh out loud! I asked her if there was a problem and she told me that I will be without a phone for at least 7 days since they don%u2019t lend phones. My disappointment is that I need a phone to run my business and she refused to assist me. Now I%u2019m without communication and I don%u2019t know who to go to for help. Please let me know if that is the procedure for me to start looking elsewhere for better service. In the meantime, I%u2019m losing business due to this simple problem. Please contact me at my email address (SancheAr@outlook.com) with a solution to this matter if you can assist me. The store is located in Naples, FL on the east trailer.

Sincerely,
Armando Sanchez
(239) 793-1877


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