metro pcs Complaint

metro pcs Complaint

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metro pcs customer service


I bought a phone with metropcs connection in march.According to there contract to unlock my phone I have to stay connected for 90 days and its almost 300 days.Now I am travelling internationally so i need unlock phone to use outside of USA so i called them to unlock it but they didnt unlock it.Everytime when i call them they ask me to do same steps which i already tried to unlock my phone and everytime i told them i did that but they still asked me to do that and from last 3 weeks I am calling them and spend my 5 to 6 hours.And I went to the metro pcs store also but still its locked.After trying everthing finally they said that there is some manufacturing problem with the phone so we will send you another device but for unlocking the new device you have to wait for another 90 days and i told them I am travelling so I need unlock phone now and they said you can call lg manufacturing about your device so i called the lg company and the representative over there told me that whenever they sell any phone to any company they give the unlock code with them and if they are saying you have to wait for another 90 days then its just a propaganda to make you stay with the metro pcs so if metropcs want then they can give unlock phone and even one manager at metropcs also said the same thing that i will get phone with in 72 hour and when i get the new device i just need to call them and they will unlock that.And the worse thing is when you speak with one person you cant speak to the same person again and evertime there is new person and you have to explain everthing to them from starting and when i told them that your one manager said this then they dont care they just said sorry mam somebody gave you wrong information.And when they promised me that they will call me bavk after 10 mins they never did that.I waited for there call and i have to call them again.At the end after giving me really hard and wasted time nothing solved and now i have to buy another new unlockex phone and by this way my this phone will be garbage.By selecting metropcs I did wasted my money.I spend 200 then and now again.Their customer service is horrible.


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