metro pcs Reviews and Complaints All Reviews

Sasha87's Picture Comment by Sasha87  0

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I went to MetroPCS's main corporate store in Jamaica, Queens to buy a phone. First of all i had to wait 2hrs to talk to a representative...When it was my turn finally; the Rep. Brandi was extremely rude and had no knowledge about service or phones what so ever. she wont answer my questions and would assume that since i am MetroPCS customer i should already know everthing about it...WOW..MetroPCS need to train its employees' basic rules of customer service and about its own products. The phone i bought is defected now i have no clue how can i get it exchanged. :(((

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