metro pcs Reviews and Complaints ^{All Reviews}

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PLEASE DO NOT USE METROPCS.. It is a JOKE and more hassle then its worth.
Please if you are looking to start service or you are a Metropcs customer DO NOT USE METRO PCS I will explain why.. After being a loyal customer for 12 months I began noticing that my bill would become due 2-3 weeks after paying the $50 for a month. I then signed up for ewallet and paid thru my bank so I could get a receipt with the date I paid my bill. When you get a no contract phone the whole reason being so you dont have a specific due date every month and instead you pay monthly when you can and if you can't pay the bill you just dont have a phone until you pay. Well a little over 2 weeks after paying for my service I got a text saying please pay $50 or your service will shut off. I called and went thru 3 representatives, 2 hang ups, and waiting on hold for 45 minutes when I finally got thru to a supervisor Jose. When I explained my story to Jose he rudely told me that if I read the terms and conditions it states when you start your service you get a due date and even if you wait to pay the bill a day before your due date ON YOUR DUE DATE SERVICE WILL BE SHUT OFF AND YOU HAVE TO PAY A WHOLE MONTH AGAIN and there is nothing they can do about me being screwed out of a whole months service. This to me is basically stealing from my family and I considering if I pay for a months service I should be entitled to a whole month (30-31 days). What is the point of having a no contract phone if you still have a due date and if you pay, no matter what day your service will be shut off on that due date. I have had both Boost Mobile and Virgin Mobile and I have never heard of this policy in my life before. I am trying to warn off anyone that is looking for a new phone service Customer service reps hang up on you, will laugh at you before being very rude and disrespectful, and they will basically STEAL from you (I do call it stealing because they take your money and tell you its for a month but you only get 2-3 weeks service) and then you can't even contact the corporate office to file a complaint. The only person you can complain to is the supervisor and good luck with that. Please take this advice and choose another company. I have a $210 phone and will no longer pay for metropcs service..instead I will throw the phone away and wash my hands clean of this dirty company before I ever go thru them again. Thanks for listening and please like/share this to spread the word about this company as I just want others to know before they join.

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