I'm a 5 -yr customer for metro.I liked the first 4yrs.and 9- months. Now I seriously hate metro. They've put me through hell the past 3months. Been paying by phone with credit card and it wit was awesome till December 2013...I usually call 611 give the info and in 5minutes done, not this past December I called and automated voice said card invalid!I then called to get an agent, same thing invalid card.I figured something was wrong and tried later twice.I was told by agent to call master card, I did and was told I had sufficient funds and metro pcs charged me 3Times for service fees$3 -a pop.So metro said my card was invalid but took money from it, how if it was supposedly invalid. Now master card also charged me for several balance inquiries.I spent 7 hours on the phone for nothing,I then had to pay a cab driver $45 for a trip to the nearest metro store 12 -miles away,I'm disabled and can't drive but if I didn't go I'd have no phone at all. Now, January I get the same run around but 4 1/2 hours later billing finally approved the card.Now its February and now my card was declined yet again, I call master card and they charged fees again on a card they said is invalid.look at all the time and effort it took just to pay a phone bill. The cab ride cost me one weeks worth of food money so I had to without. If they don't get it together I'll have to drop them and do without a phone till I find a new provider.I was once a happy metro customer,I even talked several of my friends into switching to metro pcs, one of them is having the same problem. I'm going to blog this every chance I get, I want everyone to know metro went downhill, they wasted my time,money I really needed and frustration beyond human capacity...sad.
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