Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
metro pcs Support Ticket - Daytona Beach, Florida - Poor customer service, return issues,and phone and call quality

metro pcs Support Ticket - Daytona Beach, Florida

Poor customer service, return issues,and phone and call quality - Complaint

Created By: christinag311's Picture christinag311 Last Reply: christinag311's Picture christinag311
Priority Level: [Medium] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 0
Product: Complaint

Got a Kyocera Torino phone on 8/5/2011 for $29 plus tax and $45 plan. The phone had VERY low volume and I did not hear it ring or the alarm go off even with highest sound setting. There are few ring tones to choose from as well. I get ads that pop up on the phone, you can't get a phone call when on web, and I seem to miss calls when the phone is right next to me. I also have issues when I call someone. Every time I call someone, they say I sound like I am in a tunnel or under water and I hear my voice echo. When they call back, this is fine. I have NOT used 1:14:45 minutes on the phone in 2 days because I work 60 hours a week, have only had the phone 2 days, and haven't been able to talk to anyone because of the connection issues. I use my business phone for calls now. When I went to the store for a refund (within 7 days as it says) they said that I was over 60 minutes and will NOT give me a refund. I explained that was not possible and they don't care. I also explained that the phone is horrible and why AND about the service issues when calling someone. I am a guest relations manager at a hotel. We HATE bad reviews and do whatever it takes to make the customer happy; NOT Metro PCS . I am going back to T-mobile and selling this phone with the free 30 day service included on Craigslist.


CONTACT THIS BUSINESS

Read the replies to this ticket Read the replies to this ticket
Write a review about !
Create a support ticket for !
Watch videos
More metro pcs Reviews and Complaints More metro pcs reviews, complaints, compliments and support tickets
BUSINESSES REPLY HERE

Claim this company Business owners and employees: Register for free and claim your company
Respond to this ticket Companies: Respond to this ticket
Link to MeasuredUp Get the Free Customer Service Excellence icon for your site
Take the pledge Click here to take the pledge




Share This Ticket

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Ticket Replies

There are no replies yet.
Post a reply for this ticket

login with Facebook and share your reviews

Warning: Do not post sensitive or secret information such as your credit
card number here.

More metro pcs reviews and tickets

Similar reviews and tickets


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team