metro pcs Support Ticket - Bellingham, Washington

Poor service

Created By: Eliab's Picture Eliab Last Reply: Eliab's Picture Eliab
Priority Level: [High] Status: [Open]
Created: 8 months ago Last Updated: 8 months ago
Department: N/A Replies: 0

My son and I went to order a new phone to metro PCS 1530A Birchwood Ave in Bellingham, WA the store did not have the phone in the store "we have to order it" Jose Luna said "will call you when it's here".. few weeks later my son went to ask about the phone. Jose replied "we don't have it yet, but you need to leave $100 deposit cash for me to order the phone" two weeks later we still waiting for the phone. We went again on 12/16 and Jose Luna wasn't there Luis was in the store and we asked for the phone my son ordered 2 weeks ago. He said "we don't have any order" we asked him for the deposit money and he said "there isn't anything here either" he asks us to come back next day "i work until 7pm" and he said "we close at 8pm" we went at 7:30pm just to find out that they close at 7pm. We don't care about the phone, all we want is our money back and to cancel our service with Metro PCS. But it's seems impossible with this people at the store. Please help!!


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