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metro pcs Support Ticket - chandler, Arizona - RETURN POLICY

metro pcs Support Ticket - chandler, Arizona

RETURN POLICY - Metro PCS Poor customer service and cheap defective phones

Created By: Proudmom81's Picture Proudmom81 Last Reply: Proudmom81's Picture Proudmom81
Priority Level: [High] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 0
Product: Metro PCS Poor customer service and cheap defective phones

HELLO,I RECENTLY SWITCHED ALL FOUR OF MY LINES DURING AROUND THE PROMO METROPCS HAD IF U SWITCH FROM CARRIER U RECIEVE A FREE PHONE,...WELL #1)THT NEVER HAPPENED!WHICH I WAS OK DEALING WITH,I JUST ENDED BUYING THE PHONES....SO THN LAST WEEK I JUST ADDES THE FOURYH LINE SINCE IBWASNT AWARE BY ANY METEO PXS SALES PERSIN THT THWRE WAS FOUR LINES FOR 100.00,WHEN I WOULD HAVE PAID MORE FORBJYAT 3...SO I WENTVINTO STORE LETTN THE LADY KNW I WANTEX TOBADD FOURTJ LINE TO METRO BUT O CAN USE MY TMOBILW PHONE AND I JUST PAID FORST MONTH AND FOR NEW SIM CARD..OK...WELL JUST FEW DAYS AGO I BEEN HAVING IASUES WITH MY CALLS N TEXTS,AO CALLED CUSTOMER CARE THWY SAID ITS PROB UR PHONE OR SIM CARD,SO I WEMT INTO STORW AND LWT LADY KNW ALL THTS GOING ON.SHE SAID WELL ITS PROBLEY BOTH uR phoNE AND sim card,well it cant ve my phone cuz its a LG NEW PHONW DROM TMOBILE N NEVR HAD ISSSUES PRIOR...AO AHE AAID WELL I THINK SO N UR SIM SO U NEED TO BUY WHOLE NEW PHONE AND PAY A UPGRADE FEE!!!A UPGRADE FEE FOR WAT?I WAS NEVR EXPLAINED ,SHE ASKED IF I WANTED SAME NUMBER I SAID IF NEW PHONE COMES WITH NEW SIM CARD I HV.NO PROB CHAnging mynUMBER,..she said ok,well humm let me see,,,,,I hum can u explain to me wats going.on?u told me i meed a new phone and new sim cars,so dosnt the new fone xone qith a sim card?she reaponded yes....nextvthing you knw ibbouy phone she put all togethr and i sais well wats my new numbeer.ahe said oh i kept ur same number i explaines thts not Wat i asked..why dis i gwt charged an upgrade fee wen i didnt upgrade ,the new phone came with sim card so thr for i should have a new number right,she responds oh im sorrt i kept ur same number and same sim card,i said u knw watbits ok,after being thr 2 hours ibwas frustereated.,SHE SUSBT GVE ME A BAG NOR MY RECEPIT ,I HAD TO ASK FOR UT ALL,AND SHE ALAO EXPLAINES ID NOT HAPPY I HV 7 DAYS TO RETURN PHONE
WITH EVRYTHNG BRANDNEW AND NO TALK TIME,WELL I TOOK FONE BAXK VERY NXT DAY WHICH WAS SEPTEMBER 27,2014.THE LADY SAYS IM SORRY U CANT UT WAS AN UPGRADE?????FERIOUS...IBWANT TO PLEASE EXVAHNGE MYBPHONE OUT..WAT DO I DOOOO.


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