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metro pcs Support Ticket - mcallen, Texas - Refund please

metro pcs Support Ticket - mcallen, Texas

Refund please - Return Policy and Customer Service

Created By: alohau2327's Picture alohau2327 Last Reply: alohau2327's Picture alohau2327
Priority Level: [High] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 0
Product: Return Policy and Customer Service

Product:1025kickstand, $19.99
I purchased this case three days ago, as soon as I put it on I hated it, figured I could exchange it, I went yesterday but they we're already closed an hour early, so I went today, asked if I could exchange it,which by the way, the employee, nor on the receipt or anywhere visible does it say no returns or exchanges on accessories.and we all know in business if it's not written or was not stated then you must return it. the two employees offered no help or sympathy, said no they could not return, and I said how about an exchange, and they said no THEY WONT LET US. I was even nice enough to replace the screen protector!!! But yet they couldn't help me.
NOW I don't know who "they" is and what kind of policies are put forth,

But it doesn't make sense that you are unable to return or exchange, you can even return on EBAY if you are dissatisfied!!! Which that is exactly what I am. I even offered just for the exchange, but no they were very unhelpful, no customer service skills at all!
I know that it is possible, I've worked retail before and know that if the customer is disappointed in service or product, you can ALWAYS offer a way to make it better.

So I called anotherp, metrop and they informed me that at their store they give u a week to exchange the product.

So, at this point, I'm very disappointed yet again, I would like this resolved, I would like a full refund for being treated like this, yet again by metro pcs .

I'm a loyal customer and always say nice things about this company, but when it comes to.customer service I always run into employees that do not know how to help.


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