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metro pcs Support Ticket - kennesaw, Georgia - credit card billing

metro pcs Support Ticket - kennesaw, Georgia

credit card billing

Created By: gipper's Picture gipper Last Reply: gipper's Picture gipper
Priority Level: [High] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 0

I signed up for auto pay using my visa card when I became a customer of Metro PCS 8 months ago. since that time, I have had my family plan service suspended every billing cycle because they cannot seemm to bill my credit card successfully.

I have talked to customer service every month and have heard excuses from the card is not set up right to they are changing billing service (3 times). I have asked to speak with a supervisor numerous times without success. I am usually put on indefinate hold until they cut me off.
This is certainly no way to run a business. It seems as though they are deliberately trying to upset customers.
I now have the e-mail and snail mail addresses for officers of both T-mobile and Metro PCS officers and will begin filling up their in boxes with information of my issues with this company's customer service issues.


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