metro pcs Support Ticket - indio, California

service - kyocera wave

Created By: nhuff's Picture nhuff Last Reply: nhuff's Picture nhuff
Priority Level: [High] Status: [Open]
Created: 9 months ago Last Updated: 9 months ago
Department: N/A Replies: 0
Product: kyocera wave

I woke up this morning to 75 text messages and 10 new voicemails form yesterday. I did not receive any communication yesterday via my cell phone. I operate a business on this phone and missed out on a lot of work. Not to mention my client could not get ahold of me so she cancelled her $500+ job and wants a refund of her deposit back on $175. I called customer service 5 times and was hung up on every time not to mention the managers hung up on me 3 times. I am upset I have lost out on a lot of money due to your cell service. I want a credit or a new phone sent to me. I pay my bill every month for cell phone service I should receive cell service. One of the techs credited me $5.00, which is next to nothing. They said there were no problems yesterday with my service. So what seems to be the problem. This happens to me all of the time I will get a voicemail but my phone has not rang. I need a manager/ supervisor to refund me. contact me asap. Kyocera Wave, Sim and IED number are correct


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