metro pcs Complaint
Reviewed by
Rude Employees,Deceptive Practices
I was mislead about the return policy which is not displayed anywhere in the store. The policy is only located at the bottom of the sales slip which is deceitful because you have to buy the item to receive it and by that time it is already to late. When I tried to ask them if I could return them I was given the run around, spoken down to, and lied on right to my face. I asked the employee Matthew to call a manager and he refused. I was at the Metro PCS store on E. Warren in Detroit, MI. The man Matthew was rude, disrespectful and basically told me there was nothing I could do about it. His co-worker was equally rude and a liar as well. I am a woman and only 4'11", I felt physically threatened by these two grown men and I honestly thought I was in the Twilight Zone. They are more concerned with getting you out of the money you have on you than repeat patronage. There customer service was beyond appalling and frankly they should both lose their jobs. They lead you to believe that this behavior is not only tolerated but advocated by the company.
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